HI, I upgraded to Webinar so I could collect payment upon registration. I see the Paypal receipts for who signed up, but my webinar is not showing up on my profile. I see it as a meeting, but that is different than a webinar. What am I missing? Also, the meeting setup does not show the people who paid via PayPal. HELP!

I had an event on 30th May which i had two external attendees hosting the session as our experts.  I have checked everything and all appears to be correct.

As they couldn't join and the audience was in excess of 1000, the event was cancelled, can you tell me why they were unable to join as a panellist and were held waiting as an attendee only.

I need to reschedule and can't have the repeat issue! 

Thanks 

When we have people register for webinars, they get an email confirmation and reminder emails with a link to the webinar. Is that a link specific to them and their registration? Does the reporting change if they use a generic Webinar link rather than their "personal" webinar link? 

We want the most accurate reporting based on each person who joins, including if they're not logged into Zoom, and we don't want them to have to enter their information again if they've already registered. 

Sometimes we send out the generic webinar link in a reminder email but I'm trying to figure out if that's messing up the reporting or defeating the purpose of registration. 

Hello,

I'm organizing a zoom event and we have over 100 people registered.

I have a meeting offer for up to 100 people and a webinar offer for up to 500 people.

I'd like to know if I can convert the session to webinar mode.

I can't do it despite the tutorials explained on Zoom. ( I don't see anything on my platform)

Can you please help me ASAP? 

We have a large event this coming Thursday where we anticipate 1,500 attendees. It is all simulive. When testing and viewing on the web client, we have been experiencing very significant issues with the video and audio. The video lags, the audio gets out of sync, we get low bandwidth or unstable network prompts. This is a very important event, and a lot of our attendees will be joining via the web client as opposed to the app for various reasons, despite our communications that the app is best for optimal viewing. Has anybody else experienced any sort of issue or has anybody raised anything to Zoom? We can't be the only ones experiencing this. We've tried literally everything. We were up until 3 a.m. today playing around with files types, tweaking any potential setting that we think could be causing the hang-up. We just tested 10 different sessions with 10 different file types, so have tested this extensively with every type of video file setting and session formats (even a live event that's screen sharing the file). We don't know what else to do and are afraid we are going to have 1,000 angry attendees on Thursday.