We ran a webinar recently and I uploaded the registration/attendee list to Zoom which worked fine. 

When we ran the webinar however, about 30 people came up with the same attendee name.  The attendee report generated afterwards also did the same.  It listed the same person 30+ times with different log in/out times but we can't differentiate who was who (it was not the same person).  There are 30+ people who were registered but showing with no log in/out times.  

That means that there are 30+ people who I can't confirm if they actually completed the webinar or not hence they don't get a certificate for completing the training.  
Has anyone come across occurring before?  I don't think it was anything that I did as the registration list was uploaded correctly.  I don't want this happening again as some participants are going to be upset that they aren't getting a certificate.  

Hi I am on the annual plan for the webinar with 1000 attendees, the plan will expire in the middle Dec.  I have a webinar taking place 2 days later on Aug 29 and the registration is getting to 2000. I would like to increase the capacity to 3000 attendees, can it be effective in time for this event? and can the upgrade be purchased on a monthly basis?

Look forward to your reply, thanks!

On the webinar registration page, we would like the event descriptions and other info to be available in multiple languages that the user can select.  It's not about the field descriptions (that Zoom has already translated such name/nombre).   

Preferably the user just clicks the dropdown in the upper right or something to change their language and see the event description in their native language.  How can this easily be done (no coding)?

Thank you.

We use Zoom to record my company's podcast and we use Descript to edit them. Now that Descript has launched an integration with Zoom, this will make recording and editing our podcasts even easier. However, I can not seem to figure out how to record my participants on separate audio and separate video tracks so that we can make full use of all Descript can do. 

What settings do I need to set so that when I record a Zoom meeting - each of my participants ends up with individual audio and individual video tracks (similar to how platforms like Riverside or Squadcast record them). 

The videos I've found online skip past the settings step and I know I'm doing something wrong because I get separate audio tracks but still only one video track. 

For Zoom webinars, we set up recordings in the Zoom cloud and make them available after the webinar to registrants. They are viewable only in the cloud and not downloadable. However, when I go to check on who has viewed and WHEN, all views are time stamped in UTC and not our local time zone. I know I can do the math to translate between UTC and real time for me, but it is a pain. Is there a way to specify the recording analytics be shown in local time as set in my profile?