I'm encountering an odd issue with Zoom Room in a Webinar setting in a city meeting environment.

We connect to a Zoom Room instance in the AV Booth, and are promoted as a webinar panelist. Our "web camera" is accomplished using an Osprey SDI->USB device. Video settings for it are not set to mirror. Several other of our city clients use the same method.

In one city, however, we've noticed the following oddity. AV booth return video to Zoom appears normally, until a screen share is initiated by in-chamber staff. Then our return video appears mirrored, but only for non-Zoom video participants (those delivered to broadcast and streaming). Zoom participants continue to see (correctly) unmirrored video. Once screen sharing is done, the camera orientation for non-Zoom participants returns to the expected unmirrored view.

The Zoom room instance is managed by local IT, so (at present) I'm unable to confirm the current running version, but considering their normal diligence, it's likely the most recent one. The same presumption is true for the host/presentation computer - a city-managed asset with regular updates.

Zoomでウェビナーの開催を検討しています。
ウェビナーの設定に「出席レポートにメールアドレスを含める」という項目がありますが、こちらにチェックを入れれば、事前登録を設定をしなくても参加者のメールアドレスは取得できるのでしょうか？
※2022年3月以降より、Zoom社のセキュリティポリシーの変更で参加者のメールアドレスを取得するには参加者の事前登録が必須と思っております。

お手数ですが、「出席レポートにメールアドレスを含める」にチェックを入れれば、すべての参加者のメールアドレスを取得できるか教えてください。

We create multiple single session events usually 20 a month with anywhere between 250 to 1200 registrants or pre-registrants per event.

Sometimes people leave companies or want to be removed from all events and we are having to log into each event and look for them under orders and registrants. Considering GDPR it should be easy to remove a registrant from all events.

It would also be useful to look and see what events each registrant registered or attended. Currently you have to download reporting or pull info via API and hold it in a separate platform. 

Is this a design feature that is being considered, and would others find it useful?

I have created a Zoom Event. There are two ticket types- in person and virtual (both free). Attendees have already registered. The main meeting sessions are plenary sessions and have been added to the agenda- everyone is invited to those. There are about 8 smaller meetings happening over two days that I am adding now (four concurrently one morning before the main meeting and four the next) that not everyone is invited to. I thought I knew how to do this- I created the meeting in Zoom, clicked hide from agenda (or whatever that setting actually reads), and then looked for a Zoom link to send to the virtual attendees so they can join. There is no link though, and I can't tell what happens to the session if it's hidden from the agenda. Obviously I can still see it on the back end, but how do people join it if they can't see it? How do I make the settings so some people can see it? There are about 60 attendees who should have access to the smaller meetings- some just one but some will be invited to multiple. I would prefer not to individually click settings for each attendee for each meeting but will if I need to- asking the attendees to cancel their registration and sign up for a new ticket type is not an acceptable solution.

We have discovered that unregistering an attendee actually moves them to the denied/blocked list, which prevents them from re-registering themselves again if they decide they can attend after all.  Why in the world would Zoom move an unregistered attendee to the denied/blocked list, simply because they have canceled their registration? 

If someone cannot attend a live webinar that has limited capacity, we want them to free up their seat for someone else. This doesn't mean we want to deny/block them. 

Additionally, because we have an integration with Zoom from our learning management system (LMS), this causes loads of issues for us and our thousands upon thousands of customer-learners. If an unenrolled learner decides they can attend after all and re-enrolls, our LMS sends the enrollment data, but Zoom blocks the re-enrollment. This results in a disconnect in enrollment status between the LMS and Zoom.  The learner thinks they're enrolled because they see that status in the LMS, but no one knows the enrollment has actually been blocked/denied by Zoom until the learner realizes they haven't been getting confirmation emails or tries to access the webinar using a link from a confirmation they received before they unenrolled. Zoom needs to treat unregistered (unenrolled) users and denied/blocked users differently. Yes, denied/blocked users should be unregistered, but not all unregistered users should be denied/blocked. 

Finally, this causes privacy issues for us and our customers. Our company has strict security and privacy policies around protecting customer data, but once a learner registers for a webinar, their data is held in Zoom's system forever, apparently, even if the learner cancels their registration.  With Zoom moving the learner to the denied/blocked list,  the learner's data persists in Zoom's system ad infinitum, and there's no way for us to remove it. This violates our privacy policies! A learner who cancels their registration but is not blocked/denied should have their data simply purged from Zoom's system, as if they had never registered. 

We host dozens of webinars a months with up to 600 to 1,000 attendees per webinar. Zoom needs to fix this issue!

Hi,

I'm trying to work out or find a workflow with end user screenshots that depict the user journey from entering your event hub, clicking on an event registering and purchasing a ticket through to entering the lobby, joining the session and doing a post survey.  What I want to see is how when I configure the hub and events and change various settings how it changes/impacts what the user sees and experiences.

My natural logic tells me that when I click on the event, I can see what the event is about, who is speaking, what ticket options there are with pricing and then click on a ticket which will then allow me to register and pay.  However it does not appear to "flow" and Look like this.