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Known Issue: Zoom is aware of Scheduling issues related to Microsoft Azure, but is not directly impacted and your previously scheduled meetings and webinars are still available:

Join a Meeting here: https://zoom.us/join

Steps to join or launch a new meeting:
1) Login to your Zoom Account
2a) From the Zoom client, Select Profile, then Meetings or Webinars
2b) From the Web, Select 'Meetings' to see your scheduled events
3) Locate upcoming meeting, select 'Start", copy and provide the meeting ID to meeting participants, or schedule a new meeting.

Please refer to the Zoom Status Page for the latest information.

Webinar this Friday - trouble getting someone registered

ctamms
Newcomer
Newcomer

Hello, 

We've created a Zoom webinar with the registration link - it's set up for manual approval. As the registrations come in I receive the email notification and go into Zoom and approve them. 

 

What might be some troubleshooting tips - have got a person who is trying to register but getting the message below. 

 

We keep telling him that he needs to use the email and device associated with his zoom account and he keeps getting this error.

 

Is there a way to manually add him without affecting/overwriting the other registrants?

 

There are almost 300 people registered for this webinar so can't start over.  

 

error message on zoom.PNG

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @ctamms 

 

You can add this person manually without affecting the existing registrations.  The easiest way, honestly, is to go to the registration link yourself and enter their information.  Importing via CSV is another option, expecially if you have multiple people to register.  Still, the remaining registrants will remain intact.

 

Good luck with your webinar!


Ray -- check out the GoodClix website.