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Speaker (presenter) can't access Backstage


A webinar speaker added and joined by the speaker quick link but he couldn't see or access Backstage. I was able to access the Backstage, but the speaker joined straight in the Webinar area and didn't have the option for Backstage. How do I make sure all speakers have access to Backstage?


UPDATE: answer given below is not correct for my problem. I am talking about a person not the hardware on my computer.



If your speaker is unable to access Backstage, here are a few troubleshooting steps you can try:


1. Restart your speaker: Sometimes a simple restart can fix connectivity issues. Turn off your speaker, wait for a few seconds, and then turn it back on.


2. Check Wi-Fi settings: Ensure that your speaker is connected to the correct Wi-Fi network. Double-check the network name and password to make sure they are entered correctly.


3. Reset network settings: If the Wi-Fi connection seems to be the problem, you can try resetting the network settings on your speaker. This will remove any saved network configurations, allowing you to reconnect to Wi-Fi from scratch.


4. Update firmware and app: Make sure that both your speaker's firmware and the Backstage app are up to date. Outdated software versions can sometimes cause compatibility issues.


5. Check for firewall or security settings: If you have a firewall or security software enabled on your network, it may be blocking the speaker's access to Backstage. Temporarily disable the firewall or adjust the settings to allow the speaker's connection.


If none of these steps resolve the issue, it's recommended to contact customer support for further assistance. They can provide specific guidance based on the make and model of your speaker and help you troubleshoot the problem effectively.

Thanks, but by Speaker I mean the person who is presenting in my webinar (panellist), not a sound speaker on my computer.