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Increasing issue with insufficient resources.

DECH
Newcomer
Newcomer

Subject seems to have increased significantly lately and there are some myths around e.g. that turning off video will fix audio breaking up.  I gather the issue is almost entirely a lack of whatever it's called "bandwidth" or CVC probably related to having a budget priced Internet Providor with insuffient resourcing for peak hours in particular.  Is this correct and is there a simple official sort of article somewhere to assist in sending the link to relevant participants in Online Meetings?

3 REPLIES 3

Tim
Zoom Employee
Zoom Employee

Hi DECH, 

 

The bandwidth used by Zoom will be optimized for the best experience based on the participant‘s’ network. It will automatically adjust for 3G, WiFi, or wired environments.

 

You may wish to send out our support article which details system as well as bandwidth requirements. 

 

https://support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux

 

This response barely has any connection with the question; the bandwidth for Zoom looks easily attainable on paper; presumably with a budget I'net provider the download speed may go below the minimum whenever a neighbour competes  for inadequate bandwidth/CVC; for many people unless they have a meter which indicates whenever the bandwidth drops below the minimum then they may have no idea why they get intermittent failures.

Rupert
Community Champion | Customer
Community Champion | Customer

I think "insufficient resources" generally relates to hardware performance. I believe network performance issues are described as such.

 

Turning off video CAN help alleviate hardware performance, or even network bandwidth problems. That is not a myth. 

 

If you are in a Meeting with many Participants in Gallery View, or in an HD Meeting, or if someone is Screen Sharing a very high resolution display, systems with low resources can suffer.

 

What type of computer or device are you using - and what is its specification?

 

If you are using a computer with the Zoom client installed, you can go to your Zoom Statistics section, during a problematic Meeting, which may help you see where the problem lies. See below:

 

Rupert_0-1632916213197.png

Also check out these links:

 

https://support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux

 

https://support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues

 

https://assets.zoom.us/docs/user-guides/User%20Guide%20-%20Optimizing%20Performance%20in%20Low%20Ban...

 

Hope this helps