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2023-12-14 08:23 AM
Help. I have a pretty basic understanding of Zoom. I can work the User and Plan management features and I know how to do at least the most basic of actions. My boss came to me about 4 months ago, and was wondering what we were paying fro different aspects in Zoom. When I told him the Webinar plan cost, his words were something to the effect of "$80 per month to use it once a year, we don't need that." So I dropped our Webinar plan. Now he wants it back, which I did without issue, but his historical Webinars aren't there.
Is there a way to recover his previous Webinars from the cloud?
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2023-12-17 03:44 PM - edited 2023-12-17 03:50 PM
Welcome to the Zoom Community, @jhatt.
I wrote a reply below – but I think your situation is more complex than I originally thought, especially since it kids like you’ve already gotten a new webinar license. It’s likely been too long since since his license was active, and the recordings are now permanently deleted.
Original Response:
The only way to get them back is to get another Webinar license. If these are important, you can get a one-month, non-recurring Webinar license, assign it to whoever has the original license, then download the recordings to your computer or network. Then at the end of the one-month license, it won’t be renewed.
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2023-12-17 03:44 PM - edited 2023-12-17 03:50 PM
Welcome to the Zoom Community, @jhatt.
I wrote a reply below – but I think your situation is more complex than I originally thought, especially since it kids like you’ve already gotten a new webinar license. It’s likely been too long since since his license was active, and the recordings are now permanently deleted.
Original Response:
The only way to get them back is to get another Webinar license. If these are important, you can get a one-month, non-recurring Webinar license, assign it to whoever has the original license, then download the recordings to your computer or network. Then at the end of the one-month license, it won’t be renewed.

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2023-12-18 05:34 AM
Thank you. I have gotten a license back. If I remember, it was August when I cancelled them.
