Is there a feature/function in Zoom where the transcript from chat (web) in contact center that will automatically bring the transcript into a task or Zoom Session history record? 

All of the help articles I am finding all speak about Meeting chat and that's not what we are looking.  We need to transcript from the chat to come back into Salesforce so we have record of what was talked about - and are able to view the history of that conversation. 

I've just spoken to support and already submitted feedback/feature request on this topic.

We are new to Zoom, my users use the Zoom Workplace desktop client, specificially the chat function of ZCC to serve our clients. 

Adjusting the font size (Settings > Accessibility > chat display size) only changes the font size in Team Chat, but not ZCC.

• As a workaround, we adjusted the user's screen scale up to 125% from 100%. 
• The other fix for this is to use the Web App version where the font size is controlled by the browser. The preference is for our staff to use the desktop app.

Trying to create a routing profile that will prioritize who will receive calls in a given ZCC queue. Set up the routing profile with multiple agents being given the highest priority (3) and then one agent at priority (2) and one agent at priority (1). When testing the agent set at priority 2 would be first dialed, then priority 3, and finally priority 1. The queue was set to longest idle. Trying to figure out why the queue set up did not seem to be actually following the routing profile. 

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I was chat with my friend since August, 2024. We used to chat a lot. All chatting data is very precious for me. But, nowaday I noticed that all chatting data was gone between 11/09/2024~about november(about 3 months). But photos were still remained. what's the problem with this situation? can I restore my chatting data back?

I accidentally deleted the Default Demo Flow in my Zoom Contact Center and would like to restore it or download a copy. I want to explore and test the default setup before making any customizations.

Is there a way to re-import the original demo flow, or could someone share the default JSON export?

Any guidance on restoring default flows or best practices for starting over would be greatly appreciated!

Thank you!

We are testing the use of Evaluations and Calibrations and I think I broadly understand how these features behave.  What I'm missing is the process/actions possible post one or more Calibrations of an Evaluation.

If there is a material difference between an Evaluation and a Calibration(s) how is this highlighted?  What actions could this trigger or is this just reported and actions need to be taken offline (e.g. discuss differences with Evaluator to ensure more consistent assessment going forwards / Replacement of original Evaluation with a new one)?

Am I missing features that perhaps:

• Provide feedback to the original Evaluator
• Automatically adjust the original Evaluation Score
• etc.

Any advice/tips on the practical use of Calibrations would be appreciated.  Thanks!

Whenever a call is upgraded to video and a user opens the link from a computer, the end user background is blurred. This makes it difficult for identification purposes if they were to hold up an ID or something which blurs what they are trying to present. This works fine on mobile devices. Is there a setting on the admin side to make calls accepted from a browser within Windows to have a blurred background when opening the link within a browser?