URGENT. NEED HELP. 

Hello guys, so I supposed to sign in using SSO but instead I sign in using campus email that has the same domain for the SSO. My account got locked and now I can't claim the licensed Zoom from my campus. I can't submit a ticket because the plan is still basic even using my campus email. Can anyone help? I make a support ticket under wrong support because the technical support can't be reached if you are basic plan. Any advice for me? thanks.

Hundreds of calls every day are being added to our Dynamics CRM system with no other information besides 'voicemail added' and a link that does not work. They are all being created under my name since I did the integration. Zoom support says they  cannot turn this off and they cannot add more or correct information to it. This is extrememley unhelpful information and only bogging down our system.

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please?

Currently, when we click on a number, it opens in Zoom Phone.

We are hoping to change it so that when a number is clicked on, it opens in the Zoom Contact Center.

Any help would be greatly appreciated.

Thanks!

I receive an error when trying to login on my iPhone and only my ios device. I can login perfectly fine using the same credentials on the zoom browser on chrome and the desktop app. What is the issue? I am 100% certain the email and password are being entered correctly so it seems isolated to ios.

Hello Zoomies

Looking for your expert opinion!

I am Zoom admin in my organisation , managing Zoom users , meeting, phone etc. 

Under the admin role we have Contact Center edit access already enabled and account also has Zoom CC Essential and Elite license.  However when I try accessing Contact Center Management option it hits the URL  "https://XXX.zoom.us/cci/index/admin#/without-license"   and  page says  "Access to this page requires a Zoom Contact Center license. Add yourself as a user to Contact Center to have permission for access and administration."

I dont know which License is needed and how do I assign that license to me .  Any guidance is much appreciated.

Thanks

Sanket

Hi! Looking for some support on this issue we had with one of our support agents. They were in a live call and midway through the call, the wrap up time prompt popped up, yet they were still active in the call. The wrap up also showed under their status so it was incorrectly marking them in wrap up time. Once the call ended the wrap up continued, marking them at over 20 minutes of wrap up when it was actually the phone call. Any advice on this would be greatly appreciated, thank you!

I often use the call centre in zoom's desktop app and webpage, I want to do the same on my iPad, but when opening zoom in chrome, safari on iPad, there is no call centre in it, and when accessing the webpage, the page loads as blank.

Please let me know how can I use the call centre on my iPad say, at the moment I can only use remote desktop to do this.

Thank you very much for any reply

We have started using scorecards and evaluations within the contact center. I have made it so that they need to be manually acknowledged. However, I do not see where the agent has the ability to view their score and acknowledge it on their end. Any articles out there that I missed on how to get this going?