Dear Zoom Team,

I am using a Zoom Workplace Pro account for my executive coaching platform, CXO Steps, where coaching sessions are conducted between coaches and coachees.

However, I am facing an issue during the onboarding process of new coaches. When a coach is onboarded, they receive a message from Zoom stating that their personal Zoom account has been absorbed by the CXO Steps account, and they are transferred to our Zoom account. As a result, they get a refund for their personal Zoom account and become members of the CXO Steps account.

I would like to find a solution where I can continue conducting coaching sessions seamlessly on Zoom without permanently transferring my coaches’ personal Zoom accounts to CXO Steps. Ideally, each coach should retain their personal Zoom account while being able to use Zoom for coaching sessions with CXO Steps, without any interruptions.

Could you please guide me on how to achieve this or suggest an alternative approach for handling Zoom accounts for coaches?

Thank you for your assistance.

Hello!

We have our queue set to auto answer. Recently we have noticed calls being transferred from that queue to our overflow queue, and in the event details it appears the call is accepted and then our agent 'hangs up' shortly after acceptance. Luckily it goes to our overflow queue so we don't lose the call, but is this my agent doing that intentionally or is there a setting they could be triggering? Agent claims to not be doing it themselves. Is there a place we can track these 'hang ups' to see if its more than one agent doing it? 

URGENT. NEED HELP. 

Hello guys, so I supposed to sign in using SSO but instead I sign in using campus email that has the same domain for the SSO. My account got locked and now I can't claim the licensed Zoom from my campus. I can't submit a ticket because the plan is still basic even using my campus email. Can anyone help? I make a support ticket under wrong support because the technical support can't be reached if you are basic plan. Any advice for me? thanks.

Hundreds of calls every day are being added to our Dynamics CRM system with no other information besides 'voicemail added' and a link that does not work. They are all being created under my name since I did the integration. Zoom support says they  cannot turn this off and they cannot add more or correct information to it. This is extrememley unhelpful information and only bogging down our system.

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please?

Currently, when we click on a number, it opens in Zoom Phone.

We are hoping to change it so that when a number is clicked on, it opens in the Zoom Contact Center.

Any help would be greatly appreciated.

Thanks!

I receive an error when trying to login on my iPhone and only my ios device. I can login perfectly fine using the same credentials on the zoom browser on chrome and the desktop app. What is the issue? I am 100% certain the email and password are being entered correctly so it seems isolated to ios.

Hello Zoomies

Looking for your expert opinion!

I am Zoom admin in my organisation , managing Zoom users , meeting, phone etc. 

Under the admin role we have Contact Center edit access already enabled and account also has Zoom CC Essential and Elite license.  However when I try accessing Contact Center Management option it hits the URL  "https://XXX.zoom.us/cci/index/admin#/without-license"   and  page says  "Access to this page requires a Zoom Contact Center license. Add yourself as a user to Contact Center to have permission for access and administration."

I dont know which License is needed and how do I assign that license to me .  Any guidance is much appreciated.

Thanks

Sanket