I accidentally deleted the Default Demo Flow in my Zoom Contact Center and would like to restore it or download a copy. I want to explore and test the default setup before making any customizations.

Is there a way to re-import the original demo flow, or could someone share the default JSON export?

Any guidance on restoring default flows or best practices for starting over would be greatly appreciated!

Thank you!

We are testing the use of Evaluations and Calibrations and I think I broadly understand how these features behave.  What I'm missing is the process/actions possible post one or more Calibrations of an Evaluation.

If there is a material difference between an Evaluation and a Calibration(s) how is this highlighted?  What actions could this trigger or is this just reported and actions need to be taken offline (e.g. discuss differences with Evaluator to ensure more consistent assessment going forwards / Replacement of original Evaluation with a new one)?

Am I missing features that perhaps:

• Provide feedback to the original Evaluator
• Automatically adjust the original Evaluation Score
• etc.

Any advice/tips on the practical use of Calibrations would be appreciated.  Thanks!

Whenever a call is upgraded to video and a user opens the link from a computer, the end user background is blurred. This makes it difficult for identification purposes if they were to hold up an ID or something which blurs what they are trying to present. This works fine on mobile devices. Is there a setting on the admin side to make calls accepted from a browser within Windows to have a blurred background when opening the link within a browser?

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.

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📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!

📅 May 8: What’s New at Zoom? (April Releases)
Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.

📅 May 14: Zoom Phone Open Office
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.

📅 May 21: Zoom AI Companion Open Office
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!

📅 May 28: Zoom Contact Center Open Office
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.

Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!

Good Morning,

Our contact center people each have a personal line as well as using the contact center lines.  sometimes they may use their personal line for recorded calls with a customer.  The supervisor of the department wishes to be able to listen to the recordings from the personal lines, but when she goes in to Phone system management under the logs, she doesn't see the recordings.  She can see the recordings made from the contact center under contact center management.  does anyone know what access is needed for her to see the personal line recordings under phone system management?

Thank you

Dear Zoom Team,

I am using a Zoom Workplace Pro account for my executive coaching platform, CXO Steps, where coaching sessions are conducted between coaches and coachees.

However, I am facing an issue during the onboarding process of new coaches. When a coach is onboarded, they receive a message from Zoom stating that their personal Zoom account has been absorbed by the CXO Steps account, and they are transferred to our Zoom account. As a result, they get a refund for their personal Zoom account and become members of the CXO Steps account.

I would like to find a solution where I can continue conducting coaching sessions seamlessly on Zoom without permanently transferring my coaches’ personal Zoom accounts to CXO Steps. Ideally, each coach should retain their personal Zoom account while being able to use Zoom for coaching sessions with CXO Steps, without any interruptions.

Could you please guide me on how to achieve this or suggest an alternative approach for handling Zoom accounts for coaches?

Thank you for your assistance.