CX leaders are racing to keep up with rising customer expectations. But turning AI ambition into real customer impact? That’s the real challenge.

Zoom's got you covered ✨

Join us on June 24 for Zoom CX Summit (AMER) — a free, virtual event where you'll:
✅ Hear from top CX thought leaders on how to leverage AI to build better relationships
✅ Explore new research from Morning Consult to align your AI strategy with real customer needs
✅ See a live demo of Zoom’s end-to-end CX and AI capabilities
✅ Learn from real Zoom CX customers
➕ And more!

RSVP today 👉 https://zm.me/3HnpiGB

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month.

Here’s what’s happening:

📅 June 4: Zoom Workplace (Meetings + Productivity) Open Office
Want to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace.

📅 June 5: What’s New at Zoom? 
Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day.

📅 June 11: Zoom Phone Open Office
Take your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.

📅 June 12: Zoom Contact Center Insights – June Optimization Deep Dive
Dive into powerful features and strategies to help you get the most from your Zoom Contact Center setup.

📅 June 18: Zoom AI Companion Open Office
See how Zoom AI Companion can help you work smarter — not harder. Join us for a live Q&A and discover ways AI can support your day-to-day.

📅 June 25: Zoom Contact Center Open Office
Explore best practices, key features, and customer engagement strategies to maximize impact with Zoom Contact Center.

📅 June 25: From Implementation to Impact: Campus Insights on Zoom AI Companion
Hear firsthand from two education customers about how they adopted Zoom AI Companion, tackled real challenges, and delivered real results.

Don't miss your chance to learn, grow, and lead with Zoom this June. We’re excited to see you there!

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.

I was chat with my friend since August, 2024. We used to chat a lot. All chatting data is very precious for me. But, nowaday I noticed that all chatting data was gone between 11/09/2024~about november(about 3 months). But photos were still remained. what's the problem with this situation? can I restore my chatting data back?

I accidentally deleted the Default Demo Flow in my Zoom Contact Center and would like to restore it or download a copy. I want to explore and test the default setup before making any customizations.

Is there a way to re-import the original demo flow, or could someone share the default JSON export?

Any guidance on restoring default flows or best practices for starting over would be greatly appreciated!

Thank you!

We are testing the use of Evaluations and Calibrations and I think I broadly understand how these features behave.  What I'm missing is the process/actions possible post one or more Calibrations of an Evaluation.

If there is a material difference between an Evaluation and a Calibration(s) how is this highlighted?  What actions could this trigger or is this just reported and actions need to be taken offline (e.g. discuss differences with Evaluator to ensure more consistent assessment going forwards / Replacement of original Evaluation with a new one)?

Am I missing features that perhaps:

• Provide feedback to the original Evaluator
• Automatically adjust the original Evaluation Score
• etc.

Any advice/tips on the practical use of Calibrations would be appreciated.  Thanks!

Whenever a call is upgraded to video and a user opens the link from a computer, the end user background is blurred. This makes it difficult for identification purposes if they were to hold up an ID or something which blurs what they are trying to present. This works fine on mobile devices. Is there a setting on the admin side to make calls accepted from a browser within Windows to have a blurred background when opening the link within a browser?

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.

Here’s what’s coming up:

📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!

📅 May 8: What’s New at Zoom? (April Releases)
Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.

📅 May 14: Zoom Phone Open Office
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.

📅 May 21: Zoom AI Companion Open Office
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!

📅 May 28: Zoom Contact Center Open Office
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.

Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!