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When a caller is presented with the Menu-based interrupt there appears to be no way out of it. They will have the option to either If the caller does not want options 1 or 2, option 3 would send them to a Flow but how can they maintain their position in queue this way? Should there not be an option "press x to continue waiting"?
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Does anyone know if there is a way to give people access to a report I've created in CX Analytics? I don't want to create a subscription I just want it to be available to them in CX Analytics.
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Is it possible for one Agent to call another Agent in ZCC?. When making a 'New Voice Call' the 'Contact Center Contact' list isn't available to select an Agent from. This contact list is available when transferring calls. Any help appreciated
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Please, I would like to request the inclusion of the Portuguese (BR) language in the CSAT within the ZCC, as it is currently only available in Portuguese (PT).
Hello,
I am looking for a way to view an agents individual calls network stability during a call. Is there a way to view this without having the quality management package?
Can we restrict queue call back so that only specific agents can receive those calls? If so, how? And can we set the outbound caller ID when the system initiates the call back? In my use case, customer would like it based on inbound DNIS for the queue.
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Our Contact Center team is wondering if we can make entering notes required for certain disposition codes. One example would be that we have a disposition code that says call was transferred to the Executive Director. The CC Manager would like to require a reason given for transferring calls to the Executive Director. The manager has also asked if those notes could be included in one of the reports that they run as currently they do not see notes in any of the reports.
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Hey everyone,
My work revolves around answering inbound calls and doing outbound on ZCC which I typically do via the Zoom Desktop App. However, in preparation to work remotely soon, I tried using the Zoom Web App on Chrome on my Tablet (Huawei Matepad); as ZCC is not in the Mobile App, which has previously worked a few months ago.
Testing the speaker and mic settings worked fine but whenever a call comes in, I am unable to hear the customer nor speak to them; the automated transcript also fails to register anything. At first I thought it just had to do with the tablet but when I tried using the Web App on my desktop (the same one I typically work on via Zoom Desktop App) the same issue persists.
Tl;dr:
Unable to hear customer nor speak to them on ZCC via Web App. Tried on both Tablet and Desktop where speaker and mic is detected properly in the settings.
Any ideas on how to resolve this issue? (Tried updating chrome, restarting tablet, etc.)
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