We are US based call-center and want to implement callback option for callers when they are waiting in the Queue. We notice that ZCC uses 11-digits 1xxxyyyzzzz when accepting caller's phone number for the purposes of callback.

Is there a way to use only the 10-digits (excluding 1)? Since it could be confusing when callers want the callback on a different number.

Hello,
Is anyone actively utilizing some sort of "emergency mode" for their contact center queues or know the best approach for certain situations?
We have situations where our HQ may need to evacuate the building, or a power/network outage takes place and wanted to find out the best way to handle that when no agents are available for incoming calls.
I'm hoping the best option is not to have them all go to "Not Ready", but if it is then what is the best way to change the overflow/voicemail option quickly without logging in and managing each queue.

Thank you!

Has anyone had to train a remote employee who is part of the contact center?  I am trying to train remotely but have run into an issue that while on a zoom training we cannot answer any calls together where they can also hear what is going on in the call.  We get all our calls through the ZCC so it is not an option to do a call just through zoom phone.  Any suggestions would be appreciated. 

My CC is used for incoming and outgoing calls as well as a call center entry point to get ahold of my agents. 
I also use Zoom phone for another tier of agents who perform similar duties and contact the same clients. 

When my agents call from Zoom Phone, the outbound caller ID is set to the main company number. 

Is there a way to set the exit point for contact center outgoing calls to match that same company number so that our clients see a consistent number across both platforms? 

In CC Management > Phone numbers I cannot include the main company number as it's assigned. 

Is it possible to add a note to a NOT READY code?   

Use Case:  Agent needs to go into a not ready to handle an in person customer.  Is it possible that they could add a note to their not ready state with context of the interaction with the in person customer?

Hi I'm running the latest version of Zoom.

When I first logged in, the Contact centre button was visable and then I clicked on whiteboard icon. As soon as I did that the contact centre icon disappears and there is no way to get it back. I have logged out and in and even uninstall and reinstall the app without any luck.

Is anyone else experiencing this issue? 

Ignore, this seems to be an license issue.