cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

No Internal Agent Voice Call Option

sdudley
Newcomer
Newcomer

‎2024-01-25 09:18 AM

There seems to be no way in Zoom Contact Center for one agent to voice call another agent in ZCC. We have employees physically located in different areas. This was a feature in Five9 that I assumed was standard across the platforms but it seems not.

0 Likes
1 REPLY 1

Budak3437
Zoom Partner
Zoom Partner

‎2024-01-26 01:51 PM

Hello,

this feature is also available in ZCC. Can you check the preference or queue settings?

When I open the PC, I will find it and share it with you.

B.R

0 Likes