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Adding video chat to a web page - config error

dc81
Newcomer
Newcomer

‎2022-07-28 06:21 AM

We have added the video chat icon to our page.  When we click on the icon we get a "connecting" spinner and a message in the javascript console: "video client init error: Error: The subdomain URL is not connecting. Manage subdomains in Contact Center preferences.".  There is also a javascript error in the console likely related to missing data.

 

I have verified my domain(s) through Account Profile.  When I go to Contact Center Management -> Preferences I see a section for Verified Subdomains but it explicitly says "No Data".  Maybe this is part of the issue?

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dc81
Newcomer
Newcomer

‎2022-07-29 06:45 AM

This turned out to be something we needed Zoom support to enable on our account.  It is a newer feature and should have been enabled by default but was not.

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