I was curious about some of the applications.  But before I agree to something, or install something on my computer, or agree to release mhey wery data and choices about something or data about those who join me on a call, I want to know that is.  I don't think walking into a store constitutes an agreement that I will buy something.

There are a lot of apps here.  Some of them describe what they will do for me and why I might want to look into them.  I installed a few thinking they might help.

After several steps on one, I could choose to have a 3-day pass followed by one rate or sign up.  I still wasn't sure how it was going to work.  I only pre-pay for a few things, 

I searched help using phrases that were too complicated: "How do I remove an app?"  "Remove app."  "aaalication remove" and more.  But I must b the first person in Zo0ok history to want to remove an application.  I got help and was sent to another page to remove it.   It forced me to log in again.  Then on clicking the delete, it took me to a question that REQUIRED I give a reason.

I wanted to see others feedback and see if there ere other ways.  I had to a second id/pwd to the community.  And then logging inb (again), I had to create another shorter name.

I think I like the concept of these apps.   But I can't see what I'm getting, what personal information I have to share and what it will cost me without deep dives.  Simple information isn't present. And getting out  required I needed a link from tech support.

I used that link to remove all the apps I was going to look at.

The idea of extending Zoom's features through add-ons is great.  And I think some look like they might meet my needs.  But finding out what they do, what info I'm volunteering to give them and the cost needs to be available to me right at the beginning in one place without my going through installations, etc.  I am certain that some of the developers would feel the same way.  But they will lose out after people investigate the first or second and realize they don't have time to check with them all.

There are two issues here: Transparency and ease of use.  I suspect there may be such a list.  But not available to it when I was on a certain page. I could have searched and if I chose the right words, I might have been ahomework assignment.   

Writing dates back to about 3200 BC.  I'd bet within a short time, someone developed the idea of a written table of contents or list of groceries or outline that showed animals you could eat and those who would eat you. The outline is the mental construct for every menu today.  And with the exception of a few,  outlines (menus) need to be clear to the reader.   That is 95% of making a program usable--I need something---that's what I need to click.  I judge what a company thinks of me and my time by my ability to navigate. 

A great test....it only takes a bit of time for a company to see what customers may think of them: Grab an average person off the street (don't do that....hire a few just for this).  Give them a list of questions such as "What would our software do for you?  How much does it cost?  If that takes more than a minute, you don't want the general public.  You can follow up with 1) Perform this task.   See what questions they had and write them down.  Ask t them their thoughts afterwards. Repeat this a few times. If they can't do basic tasks without reading the manual ,go back to the drawing board.