Zoom AI Companion
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What is Zoom AI Companion?

Zoom AI Companion is an AI assistant that works across the Zoom platform, facilitating higher individual productivity and better team collaboration. Explore the Zoom Community's Recent Activity below to join the AI Companion conversation and connect with other members. If you're still looking for support, browse our Zoom AI Companion support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

AI meeting summary did not work

I have enabled the AI Meeting summary and it did not work.  At first I thought I just couldn't find the summaries but I did locate the folder and there is no summary there.

reply-icon Latest Reply - 

AI Companion Meeting Summary Error

Why do I get this message and no meeting summary?

A summary and next steps for Rebecca & JD Meeting could not be generated due to
insufficient transcript.

John

reply-icon Latest Reply - 

Getting AI Companion Summary in our CRM (FreshSales) - Open to Solutions

Upon the conclusion of a meeting, we get the AI Companion Summary (which we love), but it doesn't include the attendees or some field that we can use to link this and import it or add it to the CRM system. We have explored multiple ways to get the AI... Show more

Upon the conclusion of a meeting, we get the AI Companion Summary (which we love), but it doesn't include the attendees or some field that we can use to link this and import it or add it to the CRM system.  

 

We have explored multiple ways to get the AI Summary on the Contact in FreshSales, including Zapier, which currently doesn't support this.

 

The only solution we see is manually attaching the AI Companion Summary to the Contact in our CRM.  

 

We looked at the Zoom Workflows and then using Zapier to put it on the account.  We would forward the AI Companion Summary to a designated email address, and when we forward, we would include the contact's email address in the body that should be put in our CRM.  Then Zapier would run this into the CRM.  This still requires a user to remember to do this, and at that point, they might as well manually attach it to the CRM.  

 

Has anyone done this successfully?  If so, how did you do it? Do you have any suggestions or ideas on other approaches?  

 

Thanks in advance.  

 

 


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Summary in US English not British English

How do I get the summary to write in British English with British spelling and not US spellings please?

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Resolved! Meeting Summary - lost

I participated in a meeting where the usual host was not present and so someone else was chairing. The meeting is usually summarised with Ai companion and Meeting Summary function by the usual host. But the stand in did not have the feature enabled o... Show more

I participated in a meeting where the usual host was not present and so someone else was chairing. 

The meeting is usually summarised with Ai companion and Meeting Summary function by the usual host. But the stand in did not have the feature enabled on his account. 

 

Despite this, I "requested" that they enable meeting summary for this meeting by just clicking the button on my side. This showed it had sent the request, and then the Ai star was visible throughout the meeting as usual. 

 

Prior to the end of the meeting, the original host left, and the hosting was handed to me for a further 10 mins. 

 

When I asked the stand in host to access the summary that was made (as he was the one who enabled it for the meeting), he said he hadn't enabled the settings for Ai Companion yet, and that when he went into the account section where summaries are stored, he was just greeted with a "this feature is not enabled, speak to admin" or similar message. He has since enabled the feature on his account, but no meeting summary has arrived thereafter. 

 

Has this summary now been lost to the ether, or will it be retrospectively distributed to his account for him to be able to share with us later? Or, as I was host for a time as well, should I have access to it? It's also not shown on my account. 

 

(update, the actual message he received was "Unable to view this meeting summary. The meeting summary feature has been disabled by your admin.") but I know this is not the case, as we have all been able to enable the feature, so in this case he is the admin for his own account. My question still stands. Now that he has enabled the settings, will the meeting summary be made available or is it gone forever. 


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reply-icon Latest Reply - 

Is it possible to have a AI summary if I didn't set up AI companion in the session?

Hi everyone!I'm new in the Zoom Community.Recently a provider send an AI summary of our Zoom session to me and I'm considering the possibility to use it in my services.My question is:Is it possible to have a AI summary if I didn't set up AI companion... Show more

Hi everyone!
I'm new in the Zoom Community.
Recently a provider send an AI summary of our Zoom session to me and I'm considering the possibility to use it in my services.
My question is:

Is it possible to have a AI summary if I didn't set up AI companion in the session?
Or this is not possible 'a posteriori'?
I would love to see the accuracy of the summary checking with previous recordings with clients.

Thank you in advance for your answers!


Montserrat


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reply-icon Latest Reply - 

meeting summary

Can anyone advise if AI Companion features work when participants are in some breakout rooms at the same time? Thank You

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Service-Benachrichtigung: Ihre Zoom AI Companion-Funktionen werden erweitert

Hi, Today I got an email from Zoom re: Service-Benachrichtigung: Ihre Zoom AI Companion-Funktionen werden erweitert In the mail Zoom tells me to send an email to Wenn Sie möchten, können Sie sich dafür entscheiden, bei ZMO zu bleiben. Kontaktieren Si... Show more

Hi,

 

Today I got an email from Zoom re: 

Service-Benachrichtigung: Ihre Zoom AI Companion-Funktionen werden erweitert

 

In the mail Zoom tells me to send an email to 

Wenn Sie möchten, können Sie sich dafür entscheiden, bei ZMO zu bleiben. Kontaktieren Sie uns dafür bis zum 17. März 2025 unter ***********.

I therefore send an email to the named email address of Zoom just to get the info:

 

<<< This is a No-Reply email; Replies to this address are not monitored >>>

Hi!

We are here to help!

This email address is not monitored, however we are still here to
provide you with the best possible service. To receive help please
take advantage of the following online resource:

Contact Us: https://www.zoom.com/en/contact/

We look forward to making you happy!
The Zoom Team

--
----------------------------------------------------------------------------------
We encourage you to share your Zoom stories at https://zoom.us/experience.
If you need technical support, please open a ticket at
http://support.zoom.us
Come join us, we will be at the following events <http://zoom.us/events>

 

ZOOM: are you kidding me - you want me to send an email to the given address - I do so and then get an answer that the BY YOU PROVIDED email address is not existing????

What is going on?


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Resolved! Is AI Companion HIPPA Compliant?

The subject is pretty self-explanatory. I'm a psychotherapist. I'm considering using AI Companion to summarize sessions for my notes. Do user sessions get used in training the AI?

 

Thanks!

reply-icon Latest Reply - 

Ability to Edit Topic Name in Summary

LHH IT Help DeskHello Joe,I understand that you are checking to elevate this to a vendor. With this, we can request for this feature.Please be advised that we have updated our Feature Request Process. To submit a Feature Request to our Product Team, ... Show more
LHH IT Help Desk

Hello Joe,

I understand that you are checking to elevate this to a vendor. With this, we can request for this feature.

Please be advised that we have updated our Feature Request Process. To submit a Feature Request to our Product Team, you will need to leverage the "Submit a New Feature Request" option in your Zoom Community portal here https://community.zoom.com/. Once the request is submitted, the appropriate teams will begin to review the submission and you will receive updates on the status of your request. 

Please follow us on Zoom Blog and our Release Notes for new product and feature announcements.

Thank you for choosing Zoom!
Leslie

 Joseph Van Thuyne

Is there a way to elevate this to the vendor - this would be a well received update by users!!

LHH IT Help Desk

Hello Joe,

This is Leslie from Technical Support that assisted you from chat.

This is with regards to your concern about changing the title of the meeting summary. As per further checking, it is not currently possible to edit the title of meeting summaries.  

Please let us know if you need further assistance.
Feel free to also visit our Help Center at support.zoom.com.

Best Regards,
Leslie


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