Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.

Here’s what’s coming up:

📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!

📅 May 8: What’s New at Zoom? (April Releases)
Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.

📅 May 14: Zoom Phone Open Office
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.

📅 May 21: Zoom AI Companion Open Office
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!

📅 May 28: Zoom Contact Center Open Office
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.

Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.

I have enabled transcripts in my Zoom Pro account (iMAC OS Sonoma 14.5) but I only get audio and video files. No VTT file. I have integration with Practice Better which is supposed to take the transcript and create the notes after my client sessions. I have my settings the same as my colleague's but yet I still only get 2 files - audio and video.

Please advise,

Sybil

For the first time, I chose to allow the AI companion to join the meeting. I am both the admin of the account and the host/organizer of the meeting. The plan is Workplace Pro.

Following the meeting, on the main dashboard, I pulled down the AI Companion option to choose 'Summarize this Meeting'. I received this message: Sorry, I cannot answer your question because you don't have the permission to access the meeting transcript.

My settings seem to be correct, so I'm not sure what I need to do to get meeting summaries in the future. Any help appreciated.

Thanks!

Six AI Companion features you should know about and try right now:

I use AI transcription and since yesterday some of the Zoom meetings stopped giving transcripts (I control the space and delete old ones, so it's not a storage space issue). Now 1 summary is inactive, the next one is active, the next one is inactive again. And the system doesn't even let me delete them. How can I make them appear and become active? Screenshot: https://disk.yandex.ru/i/w0aGOonFlOkR7w