Issue with AI Companion Summaries in Zoom

[foozlereducer]

Hi Everyone,

I hope you're all doing well!

Our company pays for Zoom, and part of the package includes the AI Companion feature.

During meetings I host, I'm able to activate AI Companion, and other attendees also receive notifications that it's enabled. However, I never receive an email summary, and when I log into Zoom Web > AI Companion, only old summaries are visible. It never generates summaries for meetings where AI Companion has been enabled.

Other people in our company receive AI Companion summaries without any issues.

I've checked the AI Companion settings, and they are enabled. Specifically:

1. Send an email notification when sharing with users is enabled
2. Share summary with: Only me (meeting host) is enabled
3. Smart Recording with AI Companion:
   • Create with each recording:
     • Recording highlights
     • Smart chapters
     • Next steps

All AI Companion settings are locked by the admin.

My profile clearly shows that AI Companion is enabled for me. Can anyone suggest how to resolve this issue?

Best regards,

Steve

[bob_sat]

Hi Steve, 

I hope you are well. 

Whenever you start a meeting, do you also hit AI Companion>Summary?

[foozlereducer]

Hi @bob_sat,

I think I do but I will ensure to watch for this my next zoom meeting ( tomorrow May 15th 2024) and see if I missed this.

Thank you for reaching out!

I will provide feedback after my next meeting.

Best regards,
Steve

[bob_sat]

Hi Steve, 

Will wait for your feedback. Good luck on your next meeting!

[foozlereducer · Accepted solution]

Hi @bob_sat,

I hope you are having a great day!

Today I was successful at getting an AI Summary. I think that I had been just clicking the AI Summary button but never choosing `all participants`. Once I clicked this I was able to get a full summary. 

Thank you and please close this ticket!

Best regards,
Steve

[Storywinning]

That's great you got your problem resolved!

[bob_sat]

Hi Steve, 

I am glad you finally figured it out. Feel free to reach out anytime if you have questions. 

Have a great rest of your day!

Best,

Bob