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Hey @Griffpatch_zoom were they an internal or external contact when added? And apologies for the delay in response, are you not able to re-do the following:
Were they an internal or external contact when added?
Hey @Griffpatch_zoom, just reaching out on my reply! Was this helpful? If so, great! Just don't want you to forget to click the Accept as Solution button. Otherwise, more than happy to help further troubleshoot!