Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgroundsā2022-01-11 11:51 PM
i am able to send pvt chats to people but for some reason i do not receive them back. It is when i am connected to my house wifi. if i use my phone as a hotspot, it being connected to the wifi, it will usually work. Once in awhile it still won't let me receive any. Its frustrating because people think i'm ignoring them when i'm not. Is it something in a firewall somewhere? Please help!
ā2022-02-23 04:52 PM
Hi @Nukie_St_James ,
I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.
Moderator
Zoom Community Team
ā2022-08-06 06:59 PM - edited ā2022-08-06 07:02 PM
I am having this same problem. I have not tried using my phone as a hotspot but I know it isnāt specific to my home Wi-Fi. I have the same problem when I am traveling and on the hotel Wi-Fi. I have reinstalled zoom, operating system, and am on my third MacBook and have had the problem for over two year. Over that time it feels like it has slowly degraded where at first I was getting some
still but now I get practically none. The number of times Iāve made a fool of myself āare you talking to me?ā People receive mine fine but itās like a blank screen for me. Messages to Everyone seem fine but the red ones just never make it. Iāve exhausted every scenario I can think of and I feel Iām going insane. People think Iām playing games with them until I turn the camera on my chat window.
I figure it must not be making that peer to peer encrypted connection right? Could it be a mac setting that Iām carrying over laptop to laptop? Does zoom need full disk access?
hopefully someone here can help me because zoom has not provided me any.