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I cannot delete files received in chats from my external zoom contacts.

haseebali27
Listener

In the normal chat from my zoom contacts. I have cleared chat history as well but when I open all files option I still able to view files. But no option to delete those files if they are received.

3 REPLIES 3

ommatinn
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@haseebali27 

I am afraid that is not possible at the moment.

Due to security policies, does not delete users’ files, only chats and related metadata. If a user downloaded a file, it will not delete it.

 

https://support.zoom.us/hc/en-us/articles/115005516426-Storing-chat-message-history

haseebali27
Listener

So, How could we delete our data if we want to delete it? Is it possible?

ommatinn
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@haseebali27  

 

I suggest you please read the article I shared with you. I can not answer these questions as your account type, plan and role need to be checked.