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Dear, How can I change my Credit Card? Because my last credit card was blocked by the Bank

KH9
Listener
 
3 REPLIES 3

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @KH9 ,

Instructions for updating your credit card 

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management, then Billing.
  3. Click the Billing Information tab.
  4. Scroll to the Payment Method section, then click Edit.
    Note: You need to re-enter all payment card information if you are updating any part of your payment card information. For example, if you are updating the expiration date, you will need to re-enter all other information.
     
  5. Enter your credit card information.
    Note: If the billing address associated with your payment card is not the same as the address you entered in the Billing Contact section, uncheck the Same as Bill To Contact check box below your credit card information and change the address to match the address associated with your card.
     
  6. Click Save Changes
    Note: If you experience an issue, see a list of common billing errors.

For more information: https://support.zoom.us/hc/en-us/articles/207596143-Updating-your-credit-card

 

If you still need assistance. please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

This does not work. There is no account management section anywhere!

 

Mr_Zoomtastic
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @vickilr ,

 

If you still need assistance, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.