Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
Showing results for 
Search instead for 
Did you mean: 

Chat notification sound does not work when messaged


Hello. Whenever I get a direct message on Zoom chat, I do not get a notification sound. Although in my Zoom > Preferences > Chat > Play sound when I receive a new message (is checked).


Does this setting only apply to brand new messages from brand new Zoom chats? I assumed it would also apply to Zoom chats you are already in, which would make sense to me.


Zoom Moderator
Zoom Moderator

Hi @janzaldua ! So sorry for the delayed response. Yes, this should apply to all chats unless you have notifications turned off for the particular chat. Are you still having an issue with this? 

I will need to test it further, but I think it is still an issue. I will let you know over the next day or two