Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.Learn more and join
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
My name is Brandon. Thanks for joining the Zoom Community! The best way to solve this issue since you cannot access your old email address is to choose another sign-in method to access your account and then use the support article below to access your Zoom profile and change the email address associated with your account.
I believe you didn't got the post question right. I'm having the same issue and if you have a solution I'll be really happy to hear.
I created my account in December 2020 and I used the email of my previous company to do it. By march 2021 I switched my company and email address but I never changed my account email during this time. Now I want to update my email but to confirm this switch, zoom sent an email to my previous email which I don't have access anymore (the email was deleted once I left the company). So I don't have any means to access the old email to finalize the process. Do you know another way to confirm the switch?
Hello @Victor_Oliveira ,
It is possible/plausible that you may have two accounts associated to Zoom in order to determine this I would need a support ticket submitted to our team. Could you kindly submit a ticket and you can connect with me through the community? I will send you a request to connect and we can determine this issue that way. Would this be okay with you?
Hey @Victor_Oliveira thank you for contacting Zoom Support. We have converted your Zoom Community discussion into a support request #13104667 because it is a unique case that may be more appropriately handled by our Support Agents.
Your request #13104667 has been received. We strive to answer this support request as soon as we can. In the meantime, the following resources are available.
Our system will continue to update you on the status of your ticket. Thank you for choosing Zoom.
This doesn't work since it relies on seeing a confirmation e.mail sent to the old account. As stated in the question, if you don't have access to the old account, how does one change the e.mail address associated with the zoom account? Please try to answer the question rather than re-iterating the standard process…
I have already bought a new PRO account, because after 3 days of my efforts to explain the problem, I simply did not succeed. I can't access the old email because it's canceled. So I can't download the verification code. Logically, I can't change the mail in my account, because I can't get into it.
Hey @hgardman1, for this unique discussion, you can contact our Zoom technical support and they can further look to assist you with your issue! If you have any issues opening a ticket, please let me know and I can further help! Thanks
I'm having the same issue and if you have a solution I'll be really happy to hear.
I created my account in 2020 and I used the email of my previous company to do it. This email is no longer working , I never changed my account email during this time a I can't access my zoom account now to change it. Now I want to update my email but to confirm this switch, zoom sent an email to my previous email which I don't have access anymore (the email was deleted). So I don't have any means to access the old email to finalize the process. Do you know another way to confirm the switch?
Email addresses are not allowed to be displayed in the community. Can you please submit a Technical Support Ticket to our team, where we will be happy to assist you with the issues you are facing?