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When I try to cancel my Pro subscription, I get a message at the bottom of the 'Feedback survey' pop up saying I have to 'firstly cancel my additional subscriptions' , and I can't go any further. I don't have any 'additional subscriptions' as far as I know- I can't see any showing on the account. Anyone know what's happening here? All Zoom support doesn't mention this at all. Many thanks in advance
The volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. I recommend submitting a Support Ticket to Zoom staff at: