Billing after cancellation

[hbell]

Wondering if I'm the only person told their account was cancelled then billed for another year. Especially egregious due to the plethora of  correspondence, and refusal of a refund, surrounding the original cancellation. 

[Ray_Harwood · Accepted solution]

Please submit a Support Ticket directly to Zoom billing staff at:
https://support.zoom.us/hc/en-us/requests/new 

Us volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts.  Zoom  Staff can help you with this request. 

[hbell]

I have already done that. I'm interested in knowing how many other people are experiencing this same problem. Interesting that you got back to me before the billing department. 

[Ray_Harwood]

Thanks, @hbell.  Zoom has over 300 million people using Zoom every day, so keeping up with the support ticket volume is tough, I'm sure.  Fortunately there's a relatively small number of people that find the Zoom Community when looking for answers.  I spend about an hour most days looking through questions that I might have some reasonable clue to answer... and am happy to help out when I can.

I have seen a few people complain about unintended account renewal... but I never get enough details (and don't have access to anyone's account) to determine whether the glitch is with the Zoom system or with the user's input.  I know people complain a lot that the instructions are often not very clear.

Anyway... I hope your renewal issue is resolved -- sooner than later!  Feel free to update this thread so I and others know how/when it's resolved.

[Anida1234]

I have the same problem, facing it this year and trying to contact Zoom support and billing department, but still waiting reply. Did you manage to get refund? 

[Ray_Harwood]

Welcome to the Zoom Community, @Anida1234.

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to our Billing team here and they will assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

[TaniaCopeland]

I'm having the same issue. Cancelled 3 months ago. Money still being deducted.