Adding a user

[Stephanie3]

I have 3 licenses and want to add one more.  I have fully paid for the year using the TechSoup discount.  When I add a fourth user will this discount be applied?  I also want to make sure I won't get charged for all four, just the additional one.  When I add the licensee it looks like I am going to be billed for four people.  Any thoughts?  

[crchan123]

Hi @Stephanie3, welcome to the Zoom community! Since this concerns a billing issue, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end. If this helps, please remember to click on the "Accept as Solution" button below!

[CR_Nonprofits · Accepted solution]

Hello,

Thank you for your interest in Zoom's products to help your organization deliver its programming and to drive impact.

Please refer to the Zoom Cares page to learn more about Zoom for Nonprofits, Zoom's discount program on select products for eligible nonprofits and review the support article.

For further questions please submit a support ticket, so we can help you with your request to access Zoom.