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Neat Frame Device

We have just purchased Neat-frame devices to use for zoom rooms. I have created a zoom room in room management under Admin in web portal and configured the sameHowever, after successfully pairing the device, when trying to login with the created zoom...

Near end microphone audio gates or cuts out for far end participants

Problem: far end participants experience audio drop outs and extreme gating of near end/conference room microphone.Configuration: Shure MXA910 > Dante > QSC Q-Sys Core 8 Flex > USB > brand new Dell OptiPlex5090 running Zoom Rooms 5.11.3 on Windows 10...

Capture HDMI signal from Zoom Room

We are trying to use Zoom Room as a sort of recording studio, but the recording quality is not good enough even though we enabled HD and support for 3rd party editing. Is there any way you could capture the signal between the monitors and the PC and ...

iPadOS 15.6.1 not updating through ZDM device management

Hi, I am curious if anyone else is experiencing this issue. I'm updating all my iPad controllers from 15.6 to 15.6.1 due to the recent security update from Apple. All of my iPads are enrolled in ZDM. In device management, the option to update is ther...

Resolved! Audio distorted

We're using Zoom Rooms with a Mac mini controller, Neat pad tablet, HDMI display and MXL AC-360-Z V2 microphones. The audio is frequently scratchy and distorted from the microphones. Users within the room can hear audio from remote participants, vide...

Does Zoom Room Digital Signage support wired sharing?

Does Zoom Room Digital Signage not support a wired share? I know ZRDS supports wireless share through share key, but cannot find any documentation that specifically says it supports a wired share. Our typical setup is magewell capture HDMI and that a...

Wrong hands raised

In a meeting, a colleague raised his hand. It was displayed that all other participants raised their hands, but the colleague in question was the only one who did not.The error was not reproducible until now.Can anyone explain how this bug occurs and...

Poly TC8 says "Zoom Rooms must be upgraded to join this meeting. Please contact IT for assistance"

I've uploaded a picture to help, but I'm currently getting the error message "Zoom Rooms must be upgraded to join this meeting. Please contact IT for assistance." I am upgrading the other appliance, the Poly x30, but it's the Poly TC8 says my "Zoom R...

Zoom Rooms update rolls back on its own from 5.11.3 -> 5.3.1.

I have a Zoom Rooms setup with a 6th Gen iPad for scheduling/running the meetings, and a Micro Dell Optiplex running Zoom Rooms on Windows 10. The iPad is running 5.11.0. The Optiplex is trying to upgrade from 5.3.1 to 5.11.3. After choosing to upgra...

How to use Authorize with oauth2.0 not EWS URL in Office 365 hybrid environment

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Neat Frame Device

Near end microphone audio gates or cuts out for far end participants

Capture HDMI signal from Zoom Room

iPadOS 15.6.1 not updating through ZDM device management

Resolved! Audio distorted

Does Zoom Room Digital Signage support wired sharing?

Wrong hands raised

Poly TC8 says "Zoom Rooms must be upgraded to join this meeting. Please contact IT for assistance"

Zoom Rooms update rolls back on its own from 5.11.3 -> 5.3.1.

How to use Authorize with oauth2.0 not EWS URL in Office 365 hybrid environment

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Resolved! Audio distorted

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