Rooms & Workspaces

Setting up digital signage to display a Wallboard in a Zoom Room  trying to understand how the Digital signage physically gets to the Zoom room , do you need to assign a physical device to the room with a Mac address ? or a Zoom room controller, What if you are using a monitor and a micro PC i.e. “Nuc”

自社のZoom Rooms運用において、外部組織（取引先等）との連携について質問させてください。【背景・目的】 特定の他社（外部組織）が所有するZoom Roomsと頻繁に会議を行うため、自社のZoom Roomsコントローラーやクライアントの「連絡先」に、相手方のZoom Roomsを登録し、ワンタップで呼び出せるようにしたいと考えています。【現在の認識と課題】 自組織内のZoom Roomsであれば連絡先に表示されますが、外部組織のZoom Rooms（会議室アカウント）をメールアドレスで検索しても「連絡先に追加」が出てきません。 Zoomの仕様上、外部のZoom Roomsを直接連絡先にストックすることは不可能という認識で相違ないでしょうか。 【検討している代替案】 相手の担当者（個人アカウント）を連絡先に登録し、その都度ミーティングに招待する。 共有チャネルを作成し、そこに相手担当者を招待して会議URLを常設する。 【質問】 上記以外に、外部組織のZoom Roomsをあたかも「連絡先」にあるかのように、スムーズに呼び出す（あるいはディレクトリに表示させる）運用上の工夫や設定をご存知の方がいれば、ご教示いただけますでしょうか。何卒よろしくお願いいたします。

 It seems that very recently, we have lost the ability to share a camera through the “Share Content” button outside of a meeting in our Zoom Rooms. We are using Roland UVC-01 HDMI to USB capture devices, but since they are not in the list of approved devices for HDMI share, we presented our users with the workaround to hit “Share Content”, then “Camera”, then choose the “Content” option, which is simply an HDMI switcher plugged into the Roland HDMI to USB device into the Zoom Room PC.However, now when we press the Share Content button, there is no option for Camera outside of a meeting. We now have to start a meeting, hit the Share Content, then switch to the cameras. Is this a recent change that there is now an option needed to allow us to do this again? Or is this simply not possible anymore without an approved HDMI to USB capture card? Here is what it looks like sharing outside of a meeting. There used to be the Camera option next to iPhone/iPad:

I have a new computer and am hoping to download a large number of custom virtual backgrounds for Zoom from my old PC to my new one. I’ve tried cutting and pasting them from the old “Zoom\data\VirtualBackground” folder to the new one, both as jpg’s or with no file extensions. But when I reopen my Zoom workspace, it never sees them. (And I’d rather not add them one by one through the app.) Any ideas or suggestions? I’ve seen a bunch of forums online and many users seem to have this same issue.Thank you.

Would be very welcome. When can this become available? 

We recently deployed 4 Zoom Rooms using the following hardware: Logitech Rally Bars Logitech Tap IP Controllers Logitech Room Scheduler PanelsOur org primarily uses Microsoft Teams, so we created Microsoft 365 room resources and enabled Teams Interoperability for Zoom Rooms globally. When a meeting is scheduled using the room resource in Outlook/Office 365, the calendar event syncs correctly across the devices. We can see the meeting on the Tap IP controller, the room scheduler and the room display. So the integration appears to be working correctly.  The Issue: The problem occurs when trying to join a Microsoft Teams meeting. The Join button briefly appears on the room controller for about 5-10 seconds when the meeting is first added, then disappears and never returns. This forces users to join the meeting manually by entering the Teams Meeting ID and passcode. If we click the

I received a shared invite to a recorded meeting. I am unable to join. I don’t know how to sign into a recorded meeting even though I do have a passcode. Can someone tell me how to join tje recorded meeting? Thank you

Anyone else seeing this issue with certain Poly X Gear? Getting hit with the following: 

I'm trying to understand on what frequencies a Zoom Room is emitting its ultrasonic sound for wireless pairing with a soft client and i seem to be unable to find any public information on this.In addition, is it the Zoom Room controller or appliance that would be emitting this sound? I'm assuming it's in 20-22 kHz - similar to Cisco's Webex ultrasound pairing, but i'd love to have a bit more background information on it and a confirmation of sorts.

Hello! On Linux Fedora, Gnome 49 doesn't support the Zoom app icons in the top panel. You claim that Zoom supports Linux, but some of your settings and the exit button remain in the top panel. How can you release a product and claim to support Linux? When connecting to a conference, your application completely freezes and becomes unresponsive. Zoom doesn't adapt to the operating system's theme. On a large 3440x1440px monitor, all menus and icons are terribly small, you can't see anything. It's shameful for such a company to release such a low-quality product. You're getting 2.6 stars on FlatHub. Maybe it's time to make a proper product? Or just take it down and stop claiming Linux support. My PC:Fedora Linux 43 (Forty Three). Gnome 4912th Gen Intel® Core™ i5-12400F × 12NVIDIA GeForce GTX 1650

I am working on a Windows 10 laptop and although I do not know the app version, it should be the last one as I have very recently downloaded it from the Zoom website.I am able to share my screen with the breakout rooms, but once I enter to a room, it’s not visible any more.

We are running the Zoom Rooms software off of a Dell OptiPlex 7090 using a Shure P300 to process audio for the room. Is there a way we can control the audio coming from the Digital Signage library when videos are playing over the system? I know we can mute/unmute the audio from the Digital Signage, but the audio coming from the Digital Signage is too high and we'd like to be able to turn down the volume in a similar fashion to the volume control in Zoom Meetings. 

When I follow the directions in 'Livestreaming meetings or webinars on YouTube' article using custom settings for a scheduled Zoom meeting and a scheduled YouTube livestream, YT waits forever for the stream to start, even though the Zoom Meeting auto-started as expected. Where can I find Zoom info/error to figure out what is wrong? I captured some debug info using Zoom Workplace General setting for diagnostics but can’t really make heads or tails of the volumes of information and didn’t readily find any specific errors.We have two HP Mini Conferencing G9 PCs with Zoom Rooms and Windows 11 IoT Enterprise LTSC systems. One has two Poly TC10s, one as a Controller and one as a Scheduling Display. The other room has one TC10 as a Scheduling Display and an iPad (A16) as a Controller.When I manually go through starting YT it works ok.Any help on some specifics and where to look at?

We use have a handful of digital signages installed with TVs rotated 90 degrees in portrait orientation. It appears that Zoom as of v6.7.5 that there is new ability to control the orientation of digital signage using the Zoom admin portal.We are seeing that despite the orientation changes, that the app is auto reorienting the display to standard rotation.As a workaround for now, I am reverting to v6.3.5 but I am posting this here to see if Zoom is aware of issues with this new feature and if there are plans to address it.For note, we are an Apple exclusive shop with the issue occurring on Apple silicon Mac minis.Thanks!

Hi, I hope some can help me. I am trying to sign in to zoom room controller that I installed on to the CP965 using a configuration file found here: https://zoom.us/client/latest/zrc.apk When I run the app it take me to a sign in screen with options to sign in using, email, SSO, google or facebook. However I am told by our admins that I need to sign in using an activation code which they have given me. The activation code has worked on the Zoom Rooms app installed on windows micro desktop and is shows me the the room the activation code refers to. But I just can find how I use the activation code through the ZRC app on the CP965. I have already update the firmware with the certified custom firmware found here: 

We have a few different models of the Aver PTZ cameras installed in our Zoom Rooms. Each Zoom Room has 1 camera pointed at a presenters desk. Depending on the type of meeting we turn off the presenter camera. We found that during meetings, when the presenter cameras were turned off, the presenter camera would seemingly reboot at random and turn itself on.My coworker and I spent many hours on this issue and we found the reason(s).1st - Our default for the Zoom Room presenter camera is to be on. We found when the presenter camera would reboot it would turn back on because it was not reading what the controller had for settings, it was only reading what the Zoom Room camera default settings were. - Zoom Support did help with this answer.2nd - Aver has an app for changing settings for their cameras. We used the Aver PTZ app 2 specifically. We found the Aver PTZ App 2 and the Zoom Room app were fighting each other for the camera resources, this was caus

Is Zoom Rooms a service you have to have as part of the pro membership? We have 2 users/admins and do not split anything into separate rooms for small group discussion. Is that what Zoom Rooms is for? We tutor one on one and sometimes use the whiteboard and do share our screen, etc. a lot. Does it cost extra?If it is not a necessary part of the account in our case, is there a way to delete Zoom Rooms?Thanks in advance for your help!Terrie

If have an image for digital signage that I periodically update with the same filename and host on (for example) Google Drive, how often (if ever) would the room display update what is being displayed?

Our Zoom Room Controller app no longer has the room controls available in a webinar.  We have done everything - updated the iPad, updated the controller app, had IT professionals look at our Zoom Room system, had AV professional check everything in the Zoom Room. We have conducted several test webinars even using a different device - iPhone with the Zoom Room Controller app.  The room controls are simply not there anymore!  We also tried adding the Zoom Room by name as a panelist (should not have to do this; should be able to set up a webinar, start the webinar, then join it using the Controller app).  That did not work either.  I have our account rep looking into our licensing; he said that we don't need an additional webinar license for the Room itself.  We have a Zoom webinar license for our Pro account.  As far as I know, we never had a webinar license for the Zoom Room though we did make a recent change to

We have a a conference room that has a single large screen for meeting materials. I want to add a second large screen the can be used for zoom participants. I would need some kind of webcam and microphone for that display. What works best?

What is the logic behind the meeting ID or Meeting Inviter being displayed on a ZRC that has an O365 calendar integration?  Sometimes it shows as a Meeting inviter, and sometimes as the title. I would be good to understand this logic, as enabling meeting ID as the primary UX is preferred. thanks   

Hi,  I want to know if it is possible to inject multiple audio channels (DANTE) directly into Zoom Rooms for the language interpretation. This way, you don't need to have multiple laptops for each language. It's easier when the translators are physically present in the same place and the translation needs to be sent via Zoom. Best regards 

Hello,We would like to deploy more widescreen displays on campus, but the lack of layouts that take advantage of the screen real estate make it unreasonable. We would like to see an option like the following:2 gallery views next to contentActive speaker, gallery next to content 

I am trying to remove an old version of Zoom to update to a newer verison, but in doing so, I receive the following error: The file "C:\WINDOWS\TEMP\WinGet\defaultState\Zoom.Zoom.6.3.52884\ZoomInstallerFull.msi" is not a valid installation package for the product Zoom Workplace (64-bit). Try to find the installation package 'Zoominstallerfull.msi' in a folder from which you can install Zoom Workplace (64-bit)." I have downloaded the most recent available version of the MSI and placed it into this folder, but this also does not work. I am in need of the msi installer for this particular version to proceed with removal and updating.

I have several sites listed by cities.I'm trying to limit digital content admin rights to just a few units at each location. When I go to the specific device, I'm not able to just give to each unit. it's grey out and to the far right, I see: Using Account Settings. I don't see an option in account settings to list digital content admin settings per device. I don't want to give access to a Floor settings, I want each unit. thanks