Resolved! Changing Voice Mail PIN
Our Front Desk Voice mail box has changed users and no one knows the PIN. How can the voice mail PIN be changed?
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Shared Line outgoing caller ID
When calling from the shared line to an outgoing number, the caller ID shows us as just the number rather than the name assigned to the Shared Line. Is there a way to change the Shared Line outgoing caller ID to reflect a name rather than a number?
Resolved! Two users have different time zones on Phone records
Hi, I have come across two users so far who show different time zones on their phone records than on their user records. We are in Eastern time. Their records under User Management both show Eastern time. Their records under Phone System Management s...
Resolved! Physical phone (on the ZTP list) capable of Zoom Video calls
Hi everyone, I'm looking for a recommendation of physical phone (on the ZTP list) capable of Zoom Video calls. We do have Zoom phone system and usually use one of the low end Poly models that work fine with voice but I want a higher end phone which p...
Resolved! Zoom Phone call issues
Hi. Has anyone experienced not being to connect when doing outbound calls? Some calls that we make says that the call cannot be completed and try again later. However, when we call other numbers, it was able to connect. Can anyone help us with this i...
Resolved! Zoom assistant - phone widget is not popping up for our power pack user
Hello, We have 3 Zoom power pack users, but one of them does not have the widget for Zoom assistant when they log in to their Zoom app. I checked that the toggle is on and running the latest version (5.14.0)
Really horrible on-boarding/main phone number deleted
Hey Zoom team, I was trying to set up our new zoom phone system since we got all our numbers ported today but when adding the auto-assistant I thought I needed to change the number but when I removed the number from the Auto-assistant it completely d...
Audiocodes 445HD Provisioning issues
Hello, I'm attempting to provision an Audiocodes 445hd desk phone. Automatic provisioning didn't occur after resetting the phone so I went through the manual steps to provision. On the final step of the manual provisioning guide it says: Configure pr...
Resolved! Upload custom ringtone to Poly vvx450
I'm testing out Zoom phone service, and in the setup process, I'd like to add custom .wav files to the options that users can select from for their ringtone. I uploaded a .wav file via the vvx450's web interface, but once I add the url to the recomme...
updating of payment credit cards request
I received a payment credit cards updating request yesterday on my mail. I wanted to be sure it was from Zoom since I surrendered all my credit cards numbers and codes. thanks.
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