Zoom Community

Call queue members receiving calls while in a meeting

My call queue members are receiving queue calls while they are on video calls. Is this expected behavior? Do they need to manually remove themselves from the queue when they have a video call? We have the queue policy set to a rotating distribution, ...

Poor Network connection

Hello,I just went live with Zoom phone and am having an issue. When I call out or from ext. to ext in the office I get an error of poor Network connection and no audio. Then about 10 sec. later I get audio. This only happens in office. VPN to PSTN or...

User wants to download logs

We have a user that wants to download call logs for her team but not access all other call logs; only from her team. A call queue should work for her but she wants each person on her team to have their own individual phone numbers? What's the best so...

Forward to external number and extension

I need to forward to an external number and an extension. Normally I would use ,,, between the number and the extension but it the admin interface does not allow for commas. Any idea how to accomplish this?

Resolved! Saved lines not staying on phone

We are converting to Zoom using Polycom phones. We were trying to use the save a line feature. When we save the contact it shows on the display and works but the next morning it is gone. Has anyone experienced this and how can we fix it. Thanks for t...

Phone set up

I just upgraded to zoom pro united and established ability to use zoom phone to make private calls. However, zoom was only able to give me a new number. I spoke with the phone team at zoom and they told me I would need to go to verizon. Verizon told ...

Everything appears down. Inbound, outbound, auto-attends and an error about concurrent calls

HelpWe can't make outbound calls this morning, internally or externally - and external calls can't reach the auto-attend.Desktop, mobile and Poly deskphones all affected. We're getting ewrrors on outbound calls that users have reached a maximum numbe...

Meeting participants did not receive a confirmation mail upon registration

Hi all, My meeting has a registration link which when clicked on says ‘Meeting Registration Approved’, but it doesn’t send a confirmation mail or shows them as registered participants. Please help.

Resolved! Phone Conference call connection to Zoom web meeting

I want to connect a party who has no internet, to a zoom webinar, by telephone. I realise I call the Zoom telephone number, enter ID and password etc. then place the call on hold and add the call to my third party. That works fine, however I want the...

Inbound Zoom calss go straight to voicemail

Hello: On both my iPhone and my Mac, incoming Zoom calls do not ring and instead go directly to voicemail. This just started about a month ago. I do not think anything has changed except for Zoom upgrades. Any thoughts from the group? Thank you.

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Community Champion of the Month!

What is the Zoom Phone System?

Recent Activity

Call queue members receiving calls while in a meeting

Poor Network connection

User wants to download logs

Forward to external number and extension

Resolved! Saved lines not staying on phone

Phone set up

Everything appears down. Inbound, outbound, auto-attends and an error about concurrent calls

Meeting participants did not receive a confirmation mail upon registration

Resolved! Phone Conference call connection to Zoom web meeting

Inbound Zoom calss go straight to voicemail

Community Champion Program

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

AI Companion

Business Services

Community Champion of the Month!

What is the Zoom Phone System?

Resolved! Saved lines not staying on phone

Resolved! Phone Conference call connection to Zoom web meeting

Community Champion Program