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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

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Transfer call to users hold

We recently migrated to zoom and are discovering that we are missing some features that we had with our old system. With our previous system, our receptionist would transfer a call by doing a warm transfer but they would transfer the call to the end ...

quegs by • Listener
  • 435 Views
  • 1 replies
  • 0 likes

Enabling SMS call queue on account

Hi, I am looking to enable SMS call queue on my account. But I don't see the SMS toggle in the policy settings under Phone System Management -> Call Queues as mentioned here(point 5 highligted below) Sign in to the Zoom web portal.In the navigation m...

TURNING OFF THE CALLER ID VOICE ANNOUNCEMENT

How do we turn this feature off? Just this week, when I have an incoming call, I get a voice announcement stating who is calling and asking if I want to accept or decline. There is a lag and most often, this announcement is made after I have answered...

flip by • Listener
  • 851 Views
  • 2 replies
  • 0 likes

Activation of Phone Number

Is there an actual support telephone number for zoom? I would really like to just either call and speak to a human. I tried setting up a zoom phone account - and for a week now the phone number is just listed as "activating" (new 888 number setup).

Add user issues

I tried adding a new user so I could set up their phone today. The user never received their verification email. I deleted the pending user, added them again, same thing, they don't receive a verification email. It is not an email issue on our end, o...

Call Queue OPT-OUT Elapsed Time Report

I am managing a group of 8 people who take phone calls. I have the power pack add on added to my license to see the real-time calls waiting, handling time, members available and etc. Whenever someone has to take their lunch/break, they have to "opt-o...

Airel by • Listener
  • 1246 Views
  • 2 replies
  • 1 likes

Zoom Phone Appliance handset

I'm running a ZPA on a Poly CCX 600. When an incoming call rings the phone, I can't answer the call by picking up the handset or picking up the call on a headset. The only option to answer the call is to press 'Accept' on the phone display.

Resolved! Call Queue Primary User and Backups

Hello. We have the following situation: We have a call queue set up of our receptionist phone. Most of the time our receptionist is the only person logged into this queue answering calls. I would like to set it up so that when the receptionist is out...

amyfeit by • Listener
  • 1010 Views
  • 3 replies
  • 0 likes

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