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Call Forward to a 3digit number

Hi,I am trying to Forward calls to external number when the call is not answered. I want this number to be a 3digits number (I want actually to send the call to the SBC and from then route the call to another analog phone inside the company) .The pro...

SSO Migration From Google to O365

We have a customer that just migrated all services from Google to Office 365. They are currently using Google as their SSO. What's the best least impactful way to convert them to SSO for O365?

Issue with Call Transferring

We have been with Zoom for about 3 years... That being said - this issue just started for one of our Executive Assistants. She attempts to transfer a call to our managing director and Zoom is saying "transfer successful" but the call doesn't go throu...

bulk assign phone numbers to users in 1 step by name

Is there a way to bulk assign phone numbers to users in a single spreadsheet? I know have to first import users using a CSV, assign them licensing and build the account. During this process Zoom will auto assign them an extension. Now how to I find t...

batch update with User_template CSV

Batch importing, exporting, or updating phone users – Zoom Support if updating existing users, they mention the following req:====Do not delete the first row with the field names.For the Phone Number field, make sure the phone number contains the fol...

Incoming calls

I am not hearing incoming calls to my mobile. It works find on my PC, just not mobile. Could it be an issue with internet connectivity or something else? The incoming call displays on my mobile screen, just no sound to alert me to the incoming call o...

Desktop Call Notifications...

We just went live with the Zoom phone system. I love the back end, very intuitive and easy to use. My users are complaining about the desktop incoming call notifications that cannot be turned off. Is there an easy way to toggle the desktop notificati...

Using software for calls: Do incoming calls 'wake up' a sleeping computer?

I may not have desktop phones, probably won't, so I am wondering if my laptop is asleep and I get an incoming call, does it 'wake up' the computer? If you have pros and cons for hardware suggestions, are there benefits to have a desktop phone, I woul...

softclient: assistant being heard while putting people into audio conference.

have an end user reporting when going into audio conference, caller on phone can hear the assistant. hitting mute, then unmute sometimes works. anybody had this complaint before? Sorry that is all the detail I have for now.

Issue with call queue not ringing simultaneously to all users - missing calls

Hey all - appreciate any thoughts in advance. I have had this issue multiple times. We are a small 4 license account that all of us are setup to ring in the support queue simultaneously. I've attached screenshots showing an issue today where the call...

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Call Forward to a 3digit number

SSO Migration From Google to O365

Issue with Call Transferring

bulk assign phone numbers to users in 1 step by name

batch update with User_template CSV

Incoming calls

Desktop Call Notifications...

Using software for calls: Do incoming calls 'wake up' a sleeping computer?

softclient: assistant being heard while putting people into audio conference.

Issue with call queue not ringing simultaneously to all users - missing calls

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