Hi!

We use the poly Savi 8220 office model and we implemented some Zoom switch changes specifically the sync to headset feature was disabled. But now we are getting reports that the Poly Dock is no longer ringing for users. We have tested it out and confirmed this is the case. It will ring for Teams calls but not for zoom. I can enable the option to have the ringer sound come from the laptop as a workaround. Just curious if this whole issue is related to the sync to headset. I will be testing this in my dev environment tomorrow as well. So if any of you have seen something similar please let me know!

Thanks

Hi all

I've earched the topics and couldn't find an anwser. 

I set up or phone system with DND Sync On so that users could press DND either on their phones of app. Great. 

But I've run into an issue where users who also have the mobile app cannot mute or DND just the app while in the office. 

Quitting the mobie app does NOT work, any incoming calls will launch the app.

I've tried turing off DND Sync, but DND still sysnces between the mobile and desktop app. 

I've also seen the mute call queue function in the app - which is close to what I want but it is a faff to get to and you need to press Cancel to set your choice - not very intuitive.

How do we DND or just Quit the mobile app so users can elect not to receive calls on their mobiles while at their desk.

Cheers

PFM

I signed up for zoom phone to port my skype number .

Sales told me to request porting at sign up . Saw the porting in progress for 3 days in my zoom account and then it just vanished, I have been trying to get help from Zoom for the last 5 days without much success .

 I  can not complete the porting document since its a skye number and my skype invoice does not have the information requested by the porting document.

 The  tech support request took 23 h to answer and they  send me the link to the porting page without answering any of my  question or providing more details than what is on the porting page 

Sales promised me porting is simple - no worries . Now I'm stuck in a loop with NO help from Zoom and probably loose my number because I can not get any help.

I any advice on how to actually get real support and help ? I cant even get this escalated ! 

Did anyone port a skype number sucessfully ?

 I fear i lost my number because  of zooms .

Is z

Hi,
I've been using a Skype VoiP number as my business phone and SMS for years. After Skype's retirement, I ported my number to Zoom. My phone works fine, but I can't seem to get my SMS working. I get the same error message saying:

• {"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}"
  
  

I am also getting mixed support by Zoom. Last tech support stated that I cannot setup SMS campaign on a VoiP number, and that I would have to use a regular cell phone number for SMS, which would defeat the purpose of this whole setup to begin with. 

Any advice please? Thanks

We have a Call Queue on our account that has 3 members who answer any calls that come in to that queue. They are experiencing a weird issue when they go to transfer a phone call to an internal user - all 3 members in the Call Queue will have their desk phones (Polycom VVX 501) ring simultaneously and the member transferring the call will also have their phone ring like there is a call incoming but no display on the desk phone. They also mention that whenever internal users call each other on Zoom, their desk phones will ring as well.

I have done numerous testing with this to determine the cause but I can't seem to find the solution. I have tried adding myself to Call Queue and see if my Zoom apps ring as above (nothing), I have checked call logs in Zoom admin portal and did not find any issues with call flow as stated. 

I am unsure if this is a phone setting or a Call Queue setting that I am missing.

Any help or advice would be greatly appreciated. Any additional information needed, I can add!

Thank you so much~!