I am getting very confused with the various options on how incoming calls can be routed.

We have a Zoom desk phone that is assigned to a user. During office hours, incoming calls go to that user's mobile device, but does not ring the desk phone.

My goal is to have the user be able to answer calls on mobile if they are at an outside meeting, but also have the desk phone ring if there are other staff in the office.

However, I am getting very confused about whether I need to change call handling, set up a common area, create a call queue, etc.

Peace be upon you... I have several questions, please answer them.

1- What about the Global Select subscription? Is it unlimited minutes for mobile and landline phones for a month?
2- What do you mean by one number in the selected country? Does this mean that the subscription allows me to call only one person, for example, one of my relatives or friends in a specific country?
3- As you have seen, one of the countries that I can call from the Global Select service is Israel... The question here is can I call one of my relatives in Palestine via the international code +972 and then call my relatives and friends via the Palestinian mobile company, whose code begins with 059, as well as the other telecommunications company Ooredoo, whose code begins with 056, for example +972594388159 and for example +972569021524?
4- Do I have to subscribe to this package first before the dial pad appears? While searching for the phone dial pad I did not find it on either the computer or the mobile

Finally, I would like to clarify that I was a former user of Skype from Microsoft. I was benefiting from the Skype to Phone service which provided me with a monthly subscription called World Extended which provides me with a monthly subscription with unlimited minutes to call mobile and landline phones to 63 destinations including Israel/Palestine via the international code +972... Unfortunately, as you know, Skype will be closed and the Skype to Phone service has already been closed I am honestly looking for an alternative program and I have found you so please inform me of that and I sincerely hope that your services are as good as Skype or better so that I can continue to subscribe with you always...

Thank you for taking the time to read this message and I look forward to hearing from you soon

Hi

This problem is somewhat intermittent but is more often a problem than not.

When using Zoom phone on the desktop app, I can neither hear nor be heard. The desktop app works fine for meetings and using the 'test microphone' and 'test speaker' options works successfully.

I have deleted and reinstalled Zoom. (And rebooted multiple times). 

Using Windows 11.

The Zoom app on my cell phone works fine.

Thanks for your help

Mitch

I need to be able to see the phone number of the person I am talking to. I know that you can click a drop down button to see the number, but if I click into another app, then the phone number goes away. How can I have the phone number permanently showing?

We have ATAs by AudioCodes. We have both 1248 and 124 units. We are having issues with DTMF working with the Emergency Blue Lights and our All Campus Alert System. We can connect with each of the units but once connected they do not seem to pass DTMF correctly. Any help would be great. 

I have downloaded the csv file to be used as an import for configuring keys and positions on a phone.

We have Polycom VVX 350s and I would like to reuse this csv file across a few dozen people.

I tried to just upload a file with keys 2 thru 6 because key one is already configured.

That was not acceptable, it wants Key 1.

How do I code the csv so it will not overwrite everyone's phone with my extension?

Is that possible, or do I need some other csv that will have everyone's phone on it and I have to configure every column for everyone before uploading?

I hope this makes sense.

Thank you!

Hello, 

I already have an business account running. I'm interested in porting another number, at the same time can it be used separately from my current account, meaning, the contacts and calendars do not comingle. While using the same Phone and workstation Apps.

Thanks!

Hi all,

I’m having an issue with BLF not updating on my Cisco 8841 phones with Zoom Phone. The BLF keys aren’t reflecting presence changes, but they work fine on the 3 Yealink T58A devices in the same setup.

Here’s what I’ve tried:

• Verified BLF key configuration in Zoom Phone.
• Ensured the Cisco 8841 has the latest firmware.
• Checked provisioning files, restarted both the phone and Zoom system.
• Double-checked network settings and reviewed device logs (no BLF-related errors).
• BLF works on Yealink T58A devices, but not on Cisco 8841.

Any suggestions or similar experiences? Appreciate any help!

Thanks!