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unable to uninstall zoom

KimDubin
Listener

I am unable to uninstall Zoom from the control panel Program and Features.  it cannot find the file

C:\ProgramData\MspPlatform\PME\ThirdPartyPatch\Downloads\7694e632-dd08-4309-9af7-b017ae248b6e\

Also unable to update, it is saying the version has to be higher.  

username is ***********

using free version.

I appreciate your help.

Kim.

2 REPLIES 2

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello Kim,

 

Can you try these steps and see if that helps ? You can try doing the CleanZoom step as well.

 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

This does not work.  Are there any other ideas?