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sound problem with Zoom and windows 11

Jady1
Listener

I recently bought a HP Envy which comes with windows 11

I've been part of a Zoom open mic for over a year and joined the open mic whilst using HP A8 on windows 10 with no problems, but with the HP Envy on windows 11 no music or musical instruments, or even whistling is heard by other's taking part, whilst talking is heard.

 

I've gone through the settings on both the laptop and on windows with latest updates installed without success, I am one stop away from taking the laptop back and demanding either money, but having installed so much would rather get to the bottom of what's causing the problem any help would be most appriciated

 

Regards John Shaw

***********

 

6 REPLIES 6

Rfantel
Listener

Having same issue. Have done research, others are having this issue as well. Zoom and Microsoft need to resolve this ASAP!

CumbriaChris
Listener

same here ...... Can't use the laptop for doing what I bought it for

Jady1
Listener

I've been inform that until Windows get their act together by bring out a patch of zoom manages a work around we are lumbered unless we role back to using windows 10 where they haven't got the problem which suggests  it's  a windows 11 fault

I have just experienced the same problem with an Open Mic on Zoom that works great on Windows 8. The sound on my new Windows 11 laptop was absolutely terrible, I had to go back to my old laptop to participate. Very frustrating as you assume that a newer version will be better not worse! Just like above, voices were kind of okay, but couldn't hear guitar at all.

 

CumbriaChris
Listener

One of my online group, who was able to go back to Windows 10,  has just shared this:

"Just updated (again) to Windows 11, doesn't seem to be any issues this time. On version 22H2"
Could be worth a try...

I just sent my laptop back and got another... 'Windows 11 Ready'  but still on ten!!

 

Thanks. Unfortunately I am already on version 22H2, it was just installed a few days ago. I wonder whether there is some settings that need to be changed, but I can't see anything under audio settings on Windows or Zoom.