large meetings

[Council090]

I've added large meetings on my account but registrations are being blocked at 100

[Council090]

This is really urgent as we just completed our comms and nobody can register and there are no contacts to resolve this. 

[Frank_TB]

Hello,

I suspect that although you have paid for a large meeting add on, you have not actually assigned the Add on. Zoom does not do this part for you. You will need to act as the account admin and assign the add on to the account in question.

How to assign large meeting licenses to users

1. Sign in to the Zoom web portal.
2. In the navigation panel, click User Management, then Users.
3. Locate or search for the user who you want to assign a license to.
4. Click Edit at the end of the user entry.
5. Select the license you want to assign. Choose the radio button for the size of the license, if it is not automatically selected.
6. Click Save.
   The license is now applied to the user for immediate use. Any meetings they host, including already scheduled meetings, will have the larger capacity applied. There is no need to reschedule or edit existing meetings. 

https://support.zoom.us/hc/en-us/articles/201362823-Enabling-the-Large-Meeting-add-on 

Regards

If my reply helped, don't forget to click the accept as solution button!

[Council090]

You suspect wrong. We have assigned the add-on, it appears under user management/users etc. 

[Council090]

In fact we've purchased twice to ensure it went through so now have to apply for a refund for two add ons that don't work. 

[Council090]

WE've now converted it to a webinar but the registration link has changed