error code: 5005

[VICTOR5]

why do i experience error code:5005 when downloading zoom

[S_K · Accepted solution]

Hi VICTOR5,

Error Code: 5005 means that an issue is preventing a connection between your device and Zoom’s servers.

To solve this issue, perform any of the following solutions:

• Contact a network administrator to check your firewall and proxy settings.
• Disable any antivirus software that might be interfering with your connection.
• Check with your internet service provider if you can connect to the Zoom service.

If my reply helped guide you in the right direction, please click the Accept as Solution button. This helps others with the same question.