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画面や音声が固まり、その後早回し再生される現象の解決方法

お世話になります。数十名のお客様へ1対1で、zoomミーティングにてサービスを提供している者です。お客様の中で数名、画面や音声が数秒固まり、その後固まった部分が一気に早回しのように再生されてしまう現象が起きてしまう方がいます。こちらの画面や音声は、同じようになったりならなかったりしているようです。サービスの特性上、非常に困っているので、この現象を解消できるよう、お客様側にお願いをしたいのですが、ハッキリした原因が特定できないため、何とお願いしてよいか分かりません。なお、お客様の多くはzoomやI...

Zoom app hangs after I download a clip

Hello, I started testing the clip function today and it seems great. However if I download a clip, once downloaded the Zoom app then totally hangs leaving me no option but to close it via task manager (Windows 11). I wondered if anyone else is experi...

Resolved! Upload cloud recordings to OneDrive, Youtube or Google Drive

Hello everyone, I am facing a problem that how to automatically upload cloud recordings into OneDrive, Youtube, or Google Drive without downloading all recordings locally.

スケジュールされた会議への大規模ミーティングアドオンの適用

こんにちは。「大規模ミーティングアドオン（500人）」の購入を考えています。アドオン購入前にスケジュールした会議に対して、後から購入したアドオンは適用されるのでしょうか？

can't seem to be able to have only waiting list for my personal meeting room--requires passcode

I'd like to have only a waiting room for my personal meeting room--not just for instant meetings but for all scheduled meetings. While the policies state I need to have only one of these, I'm unable to uncheck the box requiring a passcode. Can someon...

Keep floating meeting controls and video panel from hiding part of a shared screen for participants.

When I am sharing a screen, If I can see the floating meeting controls and the video panel, those items block part of the screen I am trying to share, like part of a powerpoint slide. Is there a way I can share a screen with the floating meeting cont...

Controlling a guest's audio settings

I host a podcast of interviews conducted via Zoom. At the beginning of each, I have to take the time to talk the guests through adjusting their audio settings. Is there a way for the host to do it? If not, it would be a great tool for Zoom to develop...

Resolved! paid subscriber

I am a paying subscriber. If I invite someone to join me on Zoom, do they have to be paying members too?

Invitations listing USA based numbers

Since Customer Service appears non existent and you are just told to come here - I recently wrote an email asking if there was a Zoom base in Australia where I live as the invites to meetings contain line after line of USA based numbers which is not ...

Resolved! Zoom not starting while on Windows Server 2019 (Build 5.16.24712)

When I updated Zoom to 5.16.24712 on Windows Server 2019, Zoom refuses to start. Was forced to downgrade install Zoom to 5.15.12 (21574) in order to start Zoom. Tested this on a machine and also on a virtual machine running Windows Server 2019 and al...

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画面や音声が固まり、その後早回し再生される現象の解決方法

Zoom app hangs after I download a clip

Resolved! Upload cloud recordings to OneDrive, Youtube or Google Drive

スケジュールされた会議への大規模ミーティングアドオンの適用

can't seem to be able to have only waiting list for my personal meeting room--requires passcode

Keep floating meeting controls and video panel from hiding part of a shared screen for participants.

Controlling a guest's audio settings

Resolved! paid subscriber

Invitations listing USA based numbers

Resolved! Zoom not starting while on Windows Server 2019 (Build 5.16.24712)

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画面や音声が固まり、その後早回し再生される現象の解決方法

Zoom app hangs after I download a clip

Resolved! Upload cloud recordings to OneDrive, Youtube or Google Drive

スケジュールされた会議への大規模ミーティングアドオンの適用

can't seem to be able to have only waiting list for my personal meeting room--requires passcode

Keep floating meeting controls and video panel from hiding part of a shared screen for participants.

Controlling a guest's audio settings

Resolved! paid subscriber

Invitations listing USA based numbers

Resolved! Zoom not starting while on Windows Server 2019 (Build 5.16.24712)

Community Champion Program