Hello! We have a VA scheduling meetings. All of a sudden several meetings that she is scheduling are showing on the google calendar as "free" instead of "busy". I am sure it is a simple fix, but finding it hard to trouble shoot as I am not with her when she schedules them. The problem we are having is since these meetings show "free" my boss is getting double booked. Any advice would be great! Thank you!

We are currently supporting a staff member that keeps having issues with using their webcam after they end a Zoom call. The staff member is on a Lenovo laptop, Windows 11 device. Once we reinstall the Video Driver (there is only one Realtek video driver for this device) it starts letting the employee use the webcam on Zoom again. This does not affect Teams. Has anyone experienced this issue? This will be the 3rd time we've re-installed the video driver to get Zoom to work for them. 

I am going out of the country for 6 weeks so another person needs to be the host. I was able to register the new host as a user but I was only able to sign him up for basic service which is the free service so his time is limited to 40 minutes. Does anyone know how to access our full service for the new host?

I met with my vocal coach today, and she could hear me perfectly well through the mic on Zoom. However, when I tried to play a backing track from my computer system (Macbook Pro) to accompany my singing, she could not hear any sound. This has worked perfectly up until now. How do I troubleshoot this?

Hi,

I have a participant who can enter my zoom meetings without the mic being under my control as the host. The mic icon is not visible on their zoom window, in the zoom window drop-down-list or in the participants list.  Where the mic control is usually displayed there is nothing.  And when I hover over the video control menu the Ask to Unmute options does not display. They also can still use their mic when I disable the Unmute Themselves option in the Security drop-down menu.

I can still hear them and they speak with the group without any problem, but I don't have any access to the mic controls and can't turn it off. I've asked them to turn the mic off, and they say they've turned it down on their end. 

Effectively, I have zero control over their wish to speak whenever they want.  Given I run a silent writing group, this opens up a security problem with zoom bombers.  Several of whom I've already had to deal with.  And my first line of defence being to turn off all the controls.  But in this situation I can't turn off their mic.

Has anybody else had this problem, and have you been able to prevent participants from entering the zoom room with total control over their own mic with the mic controls invisible?