Hi, in the Windows desktop app, the version number showing as 5.15.2 (18096) with no prompt to update to latest version. Run winget list --name Zoom , shows version as 5.15.7.2303 , which is the latest version.

So it appears I have the latest version installed but the Zoom app is showing version 5.15.2 (18096) , anyone explain ?

Thanks

Good morning Zoom Community!

I have searched the Knowledgebase and Community and sent the "Chat Bot" various questions, but I do not see an answer to my question/problem:  How do I verify a HOME phone number?

I was able to add my "Mobile" phone number by entering the "two factor authentication" 6-digit code.  This does not work for a "Home" phone number.  I hoped that I would get a phone call with the 6-digit code spoken by a robotic voice, but that did not happen.

Has anyone ever gotten a "Home" phone number to verify and add to the Zoom profile?  Let me know how.  Thanks!!

- Chris S.

For the last 4 days, I've had issues with my Zoom audio. It's got a broken-record sound of an alarm sound that plays whenever I am in a meeting. I tried to uninstall and reinstall the program and that did not solve anything. It even does it when I am in the settings and test the audio. This happens both when I am using Bluetooth headphones and if I am just using my laptop speaker. Please assist, because it won't stop and it makes it hard to hear whoever is speaking during the meeting. Thanks

I'm using an iPhone 15 running iOS 17.0.3. with the latest Zoom.us software. Ever since upgrading to Sonoma, when I want to start Deskview in Zoom, the iPhone looses connection. I tried with another iPhone as well running the same operating system and it still happens.

Is there a solution available for this?

hello, I'm a professor facilitating an online class, and I'm going to have students in multiple breakout rooms for small group discussion. Students in the course receive credit for participation. I'm trying to figure out how to track students' participation while they're in their breakout rooms, since I won't be able to be present in every one. Wondering if the activity status feature of breakout rooms needs to be viewed by me in real time or if it's available as a report afterwards. 

I am trying to connect my account to a CRM but i am getting this prompt saying it is still connected with my previous client CRM. Is there any way I can manage it on my zoom account. I need to disconnect that integration. Please let me know if anyone here knows how to fix this, Thank you

Hello!

I'm running Zoom version 5.16.2 on a MacBook Pro from 2020 with the M1 chip.

I recorded a meeting and wanted to record the participants' video as well as the screen share.

My settings have "record video during screen sharing" and "place video next to shared screen in the recording" checked "on" but no participant video was recorded only the screen share.

In August with the same settings I was able to record both without any issue. 

Is there any way to salvage the recording so that we don't have to re-record the 1 hour webinar?

And how to make it capture both the participant video and the screen share in the recording next time?