I was offered a free month of subscription, that did not show up after I subscribed
I was offered a free month of subscription, that did not show up after I subscribed, how can I get it?
Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!
Celebrate with usZoom Meetings are a simplified video conferencing solution for an optimized virtual meeting experience. Explore the Zoom Community's Recent Activity below to join the Meetings conversation and connect with other members. If you're still looking for support, browse our Zoom Meetings support articles or start a new discussion below!
I was offered a free month of subscription, that did not show up after I subscribed, how can I get it?
Buongiorno, chiedo gentilmente assistenza nel creare una riunione professionale dove i partecipanti vedono solo l'organizzatore della riunione (e chattano solo con lui) e non possono vedere nè il numero di partecipanti nè chi partecipa e neanche vedere i loro messaggi in chat. E' possibile? In attesa di un Vs. cortese riscontro Cordiali saluti
Show less
Bonjour, Je viens d'enregistrer ma réunion. Problème j'ai lancé un enregistrement au début puis arrêté pour voir si ça fonctionnait bien. J'ai ensuite relancé l'enregistrement mais au moment de fermer la réunion, c'est seulement le premier enregistrement de test qui est apparu dans mes fichiers. Quelqu'un peut-il m'aider svp ?
Show less
Hello, I am an online teacher, and since the beginning of the school year, some students are seeing a black screen when I share my screen. I am using Zoom 5.16.6 on Windows 11 with a Lenovo laptop (not sure what indentifying Lenovo info to include). I used the Zoom standard troubleshooting, where it says to look at program settings under Manage 3D settings and to click on the cpthost.exe file, but it isn't there. My kids can't see what I'm teaching about and are being impacted by this. Please help.
Show less
My profile photo is set correctly on my profile but has suddenly stopped showing when I join a meeting or start a meeting. I have change the photo, deleted and replaced the photo but nothing works and the profile photo is meaningful. Can anyone suggest how I may get the profile photo to appear again please?
Show less
I received a notification that provided the link to access the Recording of a previous Zoom Meeting. After clicking on the link, a screen pops up with what appears to be a video. I press play and the timer at the bottom of the video, reflects that the video is playing. However, I am unable to hear or see the video. There is a picture of a camera with a line across it that is displayed where the video should be seen. I assume, this is to indicate that visual of the video is not available. However, it appears that the audio is not available either. Therefore, the recording that was linked is useless.
Show less
I am the host of a particular recurring meeting. I would like to transfer that meeting - including ID, etc - to myself in another account.
Is there a procedure to do this, please?
Thanks
I am part of a group that often uses share screen to play video recordings with sound during our meetings. Normally, we select Share Screen, select the window that contains the video, select Share Sound and select Share. Participants then mute their microphones and watch the video and hear the computer audio via zoom. This past week Share Sound seems to have suddenly stopped working. Participants can see the video but cannot hear sound, unless the person sharing the video leaves their microphone live with volume turned all the way up. Does anyone know what might be going on? The problem occurs regardless of which participant is attempting to share the recording so it doesn't seem to be caused by the computer or individual operator. Would audio settings have anything to do with this problems? Earlier, in order to hear a live performance, we were instructed to change our audio to original sound (which honestly didn't seem to make much difference to the quality of the live performance). It has been since this that we began to experience this problem with Share Sound; although the problem occurred again today and the original sound was off. Any troubleshooting suggestions would be appreciated. Thanks
Show less
I did a cloud recording just a few days ago, I had 1 person pinned on the screen, yet still when the meeting was finished recording only the speaker was shown and NOT the person who was pinned. Is there a way to fix this?
No background blur option!
Zoom Desktop Client version 5.16.5 (24269).
Operating system Windows 10.
Processor AMD A6-3650 APU with Radeon(tm) HD Graphics 2.60 GHz, 64-bit operating system.
If I access Zoom through a browser, there is a background blur function, but the video quality and speed are very poor, so it is impossible to hold a conference through a browser.
Show less