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I just purchased zoom yearly subscription but on my account it still shows account type basic and even meeting is ending after 40 minutes and I also went in user management and tried to change my account type from basic to licensed but cannot even click on licensed it doesn't allow me to do so and I am very worried what am I supposed to do please help
Thank you dear Carla for being there for me. Actually I have tried the steps which you referred above the problem is in step no 5 where it says select user type I cant select user type it is automatically selected basic and rest of types are displayed now I guess you may get my point please help what to do 🙏
Also there is a small popup message at the top which says " To add licensed users to you account, please purchase more licences " and I dont know which licences it is talking about beacuse I jave already purchased yearly subscription
You bought a Zoom Whiteboard license, not a license to host meetings as these are different products.
I advise you to reach out to Sales support, as they will be able to assist. This link can help: https://support.zoom.us/hc/en-us/articles/201362003