cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

Zoom not starting while on Windows Server 2019 (Build 5.16.24712)

SKasai
Explorer
Explorer

When I updated Zoom to 5.16.24712 on Windows Server 2019, Zoom refuses to start.  Was forced to downgrade install Zoom to 5.15.12 (21574) in order to start Zoom.

 

Tested this on a machine and also on a virtual machine running Windows Server 2019 and also tried uninstalling/reinstall, and also CleanZoom removal/install to the latest version and having the same issue.

 

I do not see any errors coming up on Event Viewer and also do not see the Zoom showing on Task bar or in the system tray when attempting until I use an older version of Zoom.

1 ACCEPTED SOLUTION

ifurman
Community Champion | Customer
Community Champion | Customer

Zoom is aware of the issues with Zoom versions 5.16.5 and 5.16.6 on Windows Server 2016/2019. Zoom claims that version 5.16.10 will fix the issue and should be released by the end of November.

 

Zoom 5.16.2 and lower work fine on Windows Server 2016/2019, as I am currently using this version with no issues.

View solution in original post

1 REPLY 1

ifurman
Community Champion | Customer
Community Champion | Customer

Zoom is aware of the issues with Zoom versions 5.16.5 and 5.16.6 on Windows Server 2016/2019. Zoom claims that version 5.16.10 will fix the issue and should be released by the end of November.

 

Zoom 5.16.2 and lower work fine on Windows Server 2016/2019, as I am currently using this version with no issues.