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Zoom AI Companion2022-08-15 08:49 PM
A few days ago Zoom started exiting immediately whenever I try to start it. No error, and barely even any time to see the window before it closes itself.
OS: Ubuntu 20.04.4 LTS
Graphics: NVIDIA Corporation TU117 [GeForce GTX 1650]
Sound: Alesis Multimix 4 (although there's also a mic in my webcam but it's not the one selected)
Video and sound work for other applications.
I've tried restarting, reinstalling using snap, Software Center, and downloading the .deb. The behavior is the same in all cases.
The following is logged in .zoom/logs/zoom_stdout_stderr.log each time:
ZoomLauncher started.
Zoom path is: /opt/zoom
cmd line:
Start subprocess: /opt/zoom/zoom sucessfully, process pid: 20768
Class App Lib Possible Culprit Flags
resip::Connection 648 648
resip::Data 36 36
resip::DnsResult 1080 1080
resip::Headers 1 1
resip::MsgHeaderScanner 40 40
resip::SipMessage 5208 5208
resip::TransportSelector 864 864
resip::Tuple 128 128
resip::UdpTransport 1144 1144
resip::GenericIPAddress 28 28
zoom started.
No PulseAudio daemon running, or not running as session daemon.
Class App Lib Possible Culprit Flags
resip::Connection 648 648
resip::Data 36 36
resip::DnsResult 1080 1080
resip::Headers 1 1
resip::MsgHeaderScanner 40 40
resip::SipMessage 5208 5208
resip::TransportSelector 864 864
resip::Tuple 128 128
resip::UdpTransport 1144 1144
resip::GenericIPAddress 28 28
Class App Lib Possible Culprit Flags
resip::Connection 648 648
resip::Data 36 36
resip::DnsResult 1080 1080
resip::Headers 1 1
resip::MsgHeaderScanner 40 40
resip::SipMessage 5208 5208
resip::TransportSelector 864 864
resip::Tuple 128 128
resip::UdpTransport 1144 1144
resip::GenericIPAddress 28 28
zoom started.
zoom started.
Client: Breakpad is using Single Client Mode! client fd = -1
Class App Lib Possible Culprit Flags
resip::Connection 648 648
resip::Data 36 36
resip::DnsResult 1080 1080
resip::Headers 1 1
resip::MsgHeaderScanner 40 40
resip::SipMessage 5208 5208
resip::TransportSelector 864 864
resip::Tuple 128 128
resip::UdpTransport 1144 1144
resip::GenericIPAddress 28 28
zoom started.
[CZPClientLogMgr::LogClientEnvironment] [MacAddr: A8:A1:59:4F:48:95][client: Linux][OS: Ubuntu 20.04.4 LTS x64][Hardware: CPU Core:6 Frenquency:3.76489 G Memory size:15926MB CPU Brand:AMD Ryzen 5 3600 6-Core Processor GPU Brand:][Req ID: ]
Linux Client Version is 5.11.3 (3882)
QSG_RENDER_LOOP is
XDG_CURRENT_DESKTOP = ubuntu:GNOME; GDMSESSION = ubuntu; XDG_SESSION_TYPE = x11
Graphics Card Info:: 09:00.0 VGA compatible controller: NVIDIA Corporation TU117 [GeForce GTX 1650] (rev a1)
Zoom package arch is 64bit, runing OS arch is x86_64
QGLXContext: Failed to create dummy context
qt.scenegraph.general: QSG: basic render loop
qt.scenegraph.general: Using sg animation driver
failed to acquire GL context to resolve capabilities, using defaults..
Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::NoProfile)
zoom was exited due to a handled signal: 6
ZoomLauncher exit.
I tried running : $ pulseaudio
the output is:
E: [pulseaudio] pid.c: Daemon already running.
E: [pulseaudio] main.c: pa_pid_file_create() failed.
I also tried running: $ ps aux | grep pulse
and the output is
gdm 1424 0.0 0.1 1103884 19040 ? S<sl 22:34 0:00 /usr/bin/pulseaudio --daemonize=no --log-target=journal
amy 18628 0.8 0.1 1966564 21576 ? S<sl 23:20 0:05 /usr/bin/pulseaudio --daemonize=no --log-target=journal
amy 20573 0.0 0.0 9040 724 pts/1 S+ 23:29 0:00 grep --color=auto pulse
I'm very confused about what's happening here and why. Does anyone know how to address this?
2022-08-16 04:58 PM
Thanks for the suggestions. Here's what I came up with:
Thank you for your help.
2022-08-16 12:15 AM - edited 2022-08-16 12:15 AM
Additional to the steps from RachelGomez123:
you can try to clear the caches under ~/.cache/zoom*
2022-08-16 05:00 PM
Hi there. Thanks for the suggestion. I tried clearing the cache, but the issue still persists.
2022-09-13 09:58 PM
Did you ever get a resolution to this? I am having same issue.
2022-09-14 07:11 PM
No. The issue still persists. So far my solution has just been to use Google Meet instead.
2023-04-10 06:14 AM
I had this problem, too I found that I'd recently upgraded my nVidia drivers but not rebooted afterwards. This resulted in a mismatch between what was installed and what was running, and can be seen when you do something like this.
$ nvidia-smi Failed to initialize NVML: Driver/library version mismatch
A reboot solved the problem.