Waiting Room Video Upload Failure

[SBrand]

Hello - 

I've been trying to upload video to the Zoom Waiting Room for several weeks now, and have tried everything.  My video is the right type and the right size.  I can upload it, but when I click Save the system tells me "Video Upload Failed".  I have tried multiple different videos (all the right type and size).  I have the latest and updated version of Zoom.  I have logged out and back in.  I have turned off the Waiting Room and turned it back on (in conjunction with logging in and out).  Any other ideas?  Thanks!

[Same_iss]

Same issue- any help?

[tcash]

Same Issue--tried multiple sized videos with different file names, to no avail. I previously had a waiting room video that works fine. Secondary problem--I cannot delete my original waiting room video to replace it with a newer, more relevant video.