Virtual background chose is not turning on in spite of following directions

[cynthiaham]

I mistakenly turned off Virtual Backgrounds for meeting.   I read the instructions for how to turn it on again--Account Management- Meetings(Advanced)  and did what was told--but still don't have Virtual Backgrounds turned back on so I can upload my custom background.  

[CarlaA]

Hi @cynthiaham, thank you for posting for the first time and welcome to the Zoom Community!

Can you try the following:

1. Open your Zoom desktop client

2. Click on your profile avatar/image in the top right-hand corner

3. Select Settings 

4. Go to Background & Effects and add the virtual background of your choosing.

5. Try testing in a meeting and make sure you have your camera turned on. 

Let me know if that works!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

[Egold]

I've tried this but when I click on my avatar all I see is (1) plans and billing and (2) sign out. What am I missing?

[CarlaA]

Thank you for getting back to me!

Just to confirm, are you signing in via a web browser or the Zoom application on your desktop? The steps I sent you above are for the Zoom application not via the web portal zoom.us.

Keep me posted!