This webinar is for authorized registrants only.

[acquiaAcademy]

I tried creating a webinar. The "Require attendees to authenticate to join: Sign in to Zoom" check-box is selected.

Users are getting an error message while trying to register: "This webinar is for authorized registrants only." 

We want to count the number of attendees and hence the option is enabled. How can we cater to both the cases simultaneously.

[Count the number of attendees as well as allow users to register without getting this error message]

[Frank_TB · Accepted solution]

Hello,

If you also require authentication to join your webinar, your registrants will need to register with an email that is associated with an active Zoom account. This must be done before registration can be completed.

Authentication profiles can also require the registrant to join the webinar with the account that matches the email they registered with.

So, if they try to register with an email that is not their Zoom email they can have an issue.

Also, at the time of the webinar starting, when they try to log into the webinar they also must use the email that they registered with and it will need to be the email associated with their Zoom account.

The Zoom account can be a free Zoom account, but they must use the same email that is tied to this Zoom account.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061631 

Regards

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