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I have used Zoom for over 19 months with no issue. Suddenly, in the last 3 weeks, my clients videos are freezing, I can hear them but can't see them. They can see and hear me. I have tested the internet connection speed and have done the check from multiple locations. I have a feeling this started after my last software update. Anyone else experiencing the same? BTW this is happening with multiple groups of clients.
Solved! Go to Solution.
Yes me too. Only recently. A fresh install has not helped. Windows and drivers have been completely updated. I've tried multiple Zoom accounts, various users at the other end of the Zoom call and a variety of webcam/microphone setups. Every Zoom meeting will have users freeze randomly throughout the meeting.
Has anyone got a solution yet? I've gone through all the steps as suggested but problem still exists. As a short term measure I have to repeatedly click on 'view', change it and the participants remain unfrozen for a short period of time. The only common denominator is none of my participants have downloaded the latest version of Zoom.
No solution yet...at least one that works! I've been using my mobile phone to conduct the meetings and client videos are not freezing. However this is not ideal as I need to see my clients on a big screen.
No word from the Zoom team!
i am experiencing the same over the last few weeks. i have learnt i can unfreeze by clicking the dots then the image but this only lasts for a while then freezes again. find i am constantly doing this throughout meetings. have uninstalled and reinstalled no difference! Is this due to a recent update by zoom?
This freezing is still happening, mine started the same as everyone else - mid August. At first I thought it was my internet, but that is not the case. I did the latest update Tues - still had issues. This morning, I took zoom off, rebooted and reinstalled...still the same issue in my class today.
I see this solution above, but where do I find Zoom client in my settings
Hi @spaldingsb, you have to download the Zoom desktop client at zoom.us/download. However, from your previous message, it sounds like you have it already installed. If you're trying to find the client settings there's a couple of ways to finding the client settings.
My video freezes over the last 2 months. I went to Zoom.us/download and downloaded the Zoom client, but I cannot find any icon that says "Zoom Client" to click on. Therefore I can't go to settings-video etc as suggested on how to correct this problem. How do I get to "Zoom Client" so I can uncheck "Receiving Video"? Rod
Hi, you don't need to go into Zoom client to fix the problem. Go into settings (the wheel) - video - advanced (at the bottom of the screen) - uncheck 'receiving video' - should solve the problem.
I'm having the same issue! My video keeps freezing and logging out my last 4 sessions. I have full wifi bars and haven't done anything different. I just updated zoom to the newest version and tested it and it froze right before the 30 minute mark. Would the above apply to me? I'm unsure how to get to the page and tech support hasn't responded. Please help!
Related to @VA 's response, this could also require updating your video drivers on your device. As Zoom tweaks and enhances our video processing, this can go beyond or become incompatible with what is supported by your device and its drivers. Updating your video drivers can help solve incompatibilities between your video drivers and Zoom's video processing.
If @VA suggestion doesn't resolve it on your end, I'd suggest looking at the Support site of the brand of device you've purchased. There you should be able to look up your exact device's model and find the correct and most up-to-date video drivers.