Original sound

[BeeEm]

I want to set up Original sound for musicians, but that option isn't available when I go into Audio Profile.

[bstrelko]

Can you confirm which OS and version of Zoom Client you're using?

[BeeEm]

Windows 11, and presumably, most recent version of Client, since Zoom updated entirely this week

[bstrelko]

Got it - can you send a snapshot of your audio settings page within the Zoom Client application?

[BeeEm]

Hmm...it's telling me I don't have permission to upload images. Anyway, all the help pages I see say there's supposed to be an "Advanced" button. My screen looks the same, but there's no "Advanced" button.

[bstrelko]

This is the sub-menu you're looking at, correct?

[BeeEm]

No, there's no "Audio Profile" part at all.

[bstrelko]

Got it. And you're unable to paste a screenshot, correct?

Can you open Zoom, click your profile picture on the top-right and navigate to Help -> About Zoom ? Can you copy/paste the exact version that's running and also include the exact version of Win11 you're running?

Also, do you manage your Zoom account or is it managed by your organization / administrator?

One last question - are you 100% logged into a Zoom account when using the Zoom application? Just looking to rule out any situations that would prevent this submenu from appearing.

[BeeEm]

The Windows 11 version is 22H2.

There's no Help->About Zoom option under my profile picture, just Plans and Billing, and it says the plan is Zoom One Pro. I'm the owner/manager of the account.

[BeeEm]

Oh, found the way to get the Zoom version - it's 1.7.1.1871 (1108)

[bstrelko]

This doesn't appear to be a valid Windows release of Zoom from the past few years:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068823

Where are you pulling the version from?

[BeeEm]

From the Home page, clicked on the profile at top right (my initials in this case), then chose About, and that's the version that came up.

I see from the link you provided that the most recent version was on October 30, version 5.16.6 (24712)

 Should I download that release, and see what happens?

[BeeEm]

Something else - when I click on the link from my desktop, it shows the newest version. I usually use the link that's in the favourites in my browser. Let me try the one from the desktop, maybe the one in the browser is out of date.

[BeeEm]

Aah...now I see the right audio settings. Crazy that the link in my browser was so out of date. Hopefully, everything goes smoothly now. Thanks for your time, really appreciate it!

[bstrelko · Accepted solution]

The browser-based PWA isn't out of date, but yes, it's a completely different product and Original Sound is currently available for the Zoom Desktop Client only. 

Apologies for the extra back-and-forth - when I initially asked what version of Zoom Client you were using, I continued to troubleshoot with the assumption you were using Zoom Client and not Zoom for browser.

[BeeEm]

Yeah, I didn't know there was a difference - but I do now! So, thanks at least for helping to clarify that for me. I've set Original Sound For Musicians in the Audio settings now.