cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

Newly added apps don't show up in apps tab or sidebar

davidstein
Newcomer
Newcomer

First time trying to use Apps, as a sole user with a free account. I activated 3 Apps from the Marketplace, which shows them as "Added": "Mentimeter," "Meeting Recaps, Transcripts, Recording from Read", and one other. I saw notices that they are supposedly active and available. However, none of them are showing up — not in the Apps tab of the main window, and not in the Apps sidebar within a trial meeting in my personal meeting room. 

 

How do I get access to these apps so that I can use them?

2 REPLIES 2

Jameswalter
Contributor III
Contributor III

Check Settings > Home Screen > Newly Downloaded Apps. A newly installed app will show up in the App Library under "Recently Added". But still not anywhere on the home screens without a layout reset. You have to move it to where you want it.

Thank you for the suggestion. Hmm. I don't see a "Home Screen" option within Settings (see screen shot). 

 

I was running Zoom 5.13.5 on Mac OS 13.1 (Ventura). As it happens, however, after a night's sleep, and upon updating to Zoom 5.13.6, somehow the 3 apps are now appearing and accessible.