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Mute All upon entry doesn't work

XiaM
Listener

Hi. I turned on the setting "Mute All" participants upon entry on my main settings and it doesn't work. Participants are still unmuted. Does that option only work with certain zoom versions?

 

A quick response is highly appreciated. Thanks! 

3 REPLIES 3

Curty
Listener

Same thing is happening to my colleague and its super annoying. @Anonymous how can this be fixed?

jimi
Listener

It still (or maybe again) doesn't work. In addition, this setting also affects automatic muting when returning from Breakout Rooms.

RN
Zoom Moderator
Zoom Moderator

Hi @XiaM @jimi @Curty the setting "Mute All" participants upon entry setting enabled mutes participants upon entry, this means they still have the ability to unmute after they've entered the meeting. To my understanding, and please confirm; that this setting is enabled and when a participant joins, they joined unmuted? Its hard telling if a participant joins and immediately may just unmute upon joining the meeting. However, I would also advise updating Zoom to the latest version if you believe you maybe not up-to-date to see if this changes your experience. 

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